JOB OVERVIEWThe Project Manager is responsible for successful execution of complex client-facing professional service engagements. The Project Manager is accountable for ensuring the highest quality client delivery with emphasis on meeting project deadlines and goals, as agreed upon with key project stakeholders by acquiring resources and coordinating the efforts of project team members adhering to data security & superior customer experience.This employees job duties require access to covered information. The employee is subject to additional screening. This designation shall be reviewed at least annually. JOB DUTIES & RESPONSIBILITIESAccountable in owning overall client project success from start to finish.Manage relationships with client and partner stakeholders to ensure satisfaction throughout the projects.Collaborate with product management, CSE, R&D, engineering, sales, and data analytics teams.Accurately plan, report and manage on projects to ensure timely project revenue/forecasting/cost accounting.Responsible for keeping the project and stakeholders aligned and engaged.Lead project meetings to ensure alignment and manage accountability.Participate in NPI (New Product Introduction) meetings to identify new product offering features, function, and timeline.Act as a mentor/Subject Matter Expert for the team.Expert in leading multiple project types and proficient in how DeliverHealth solutions integrate with third-party systems.Provide feedback related to Project Management processes and policies.Create documentation, Lessons learned, Project Management artifacts.All DeliverHealth employees must follow the organizations privacy and information security policies, processes, and standards. There are no exceptions to this expectation. KNOWLEDGE, SKILLS, & ABILITIESTechnical skillsExpert in MS Office.Expert knowledge of Project Management tools.Behavioral skillsLeadershipRisk managementIntegrityInterpersonalCritical troubleshootingTime managementWritten and verbal communicationDeep analytical thinker and problem solverDetail oriented, results and impact drivenAgile mindset to adapt to evolving needs internally as well as externalCustomer focusEDUCATION & EXPERIENCEProject Management experience required, with 10+ years of project management experience in a Professional Services capacity working directly with Clients and Partners. PMP certification preferred.Proven success coordinating complex technical implementations with large/strategic clients.Experience managing cross-functional teams of diverse subject-matter experts.Demonstrable competencies in planning & managing a project's scope, schedule, cost, resources, quality and risks.Ability to build, develop, coach and motivate a project team.Aptitude for learning and adapting to new processes & tools, proficiency with MS-Office.Knowledge in the Healthcare industry.Excellent communications skills both written and oralProven ability to create and deliver professional presentations to both internal and external audiences up to and including C-Suite level execs

JOB OVERVIEW:DeliverHealth is seeking an experienced Senior DevSecOps Engineer to join our team. As a SeniorDevSecOps Engineer, you will integrate security best practices into our DevOps workflows, ensuring the development, deployment, and operation of secure and reliable applications. You will collaborate with development, security, GRC, and operations teams to build automated, scalable, and secure solutions for our infrastructure and applications. You will own the HITRUST evidence gathering process for DevOps. This employees job duties require access to covered information. The employee is subject to additional screening. This designation shall be reviewed at least annually. JOB DUTIES & RESPONSIBILITIESDesign, implement, and maintain security controls in CI/CD pipelines to enable secure development and delivery practices.Develop and maintain automation scripts/tools to detect and remediate vulnerabilities in infrastructure and code.Collaborate with development teams to identify security risks, conduct threat modeling, and ensure secure architecture design.Implement scanning tools (e.g., SAST, DAST, container scanning) and address vulnerabilities in code, dependencies, and infrastructure.Secure cloud infrastructure (e.g., AWS, Azure, GCP) using tools such as IAM, security groups, and network policies.Conduct risk assessments and security audits to ensure compliance with industry standards and regulations.Collaborate with cross-functional teams to integrate security best practices into development and operations processes.Implement and manage security controls across Microsoft Office 365, Defender Suite, Intune, and Azure environments.Coordinate closely with GRC team on HITRUST controls, evidence gathering, and developing best practices for certification in tight time frames.Assist in incident response, root cause analysis, and remediation of security incidents.Ensure adherence to security frameworks and regulations (e.g., HIPAA, HITRUST).Deploy and monitor security tools, ensuring real-time visibility into potential threats and risks.Provide guidance on security policies, procedures, and best practices.Assist in the development and implementation of a comprehensive GRC program.Participate in on-call rotations to provide 24/7 support for critical systems.All DeliverHealth employees must follow the organization’s privacy and information security policies, processes, and standards. There are no exceptions to this expectation.QUALIFICATIONS5+ years of experience in DevOps, Information Security, or related field.Hands-on experience with security tools such as SonarQube, Microsoft Defender or similar.Proficiency in one or more scripting/programming languages (e.g. Powershell, Python, Bash, C#, Java).Expertise in securing cloud environments (AWS, Azure, or GCP).Strong knowledge of CI/CD tools like GitHub Actions, Jenkins , or Azure DevOps with integrated security checks.Experience with IaC tools (e.g., Terraform, CloudFormation, Ansible, Powershell DSC) and their security considerations.Deep understanding of securing containers and orchestration platforms (Docker, ECS, Azure Containers, or Kubernetes).Familiarity with security frameworks and standards such as OWASP, NIST, CIS Benchmarks.Knowledge of penetration testing, secure coding practices, and encryption technologies.Familiarity with monitoring and logging solutions, such as Datadog, Azure Monitor, AWS CloudWatch, Zabbix, or ELK stack.

POSITION FOCUSThe Principal Interface Engineer position focuses on training, resolve common and complex errors, resolves interface web tickets, perform setup for end-users of varying technical knowledge, building, implementing, and supporting software customer workflow components as requested. Working with the Development, QA and Support teams to best serve our customers. Consistently provide Best in Class customer service utilizing HDI standards. Adhere to best practices as established within Deliver Health.Meet and contribute to customer satisfaction goals Customer-in focusCollaborate with Internal and external resourcesProvide customer Ad hoc training to internal and external customersThe position requires a customer-focused, self-motivated, and detailed-oriented individualAbility to multi-task in a fast-paced environmentAct as an interface escalation resource for support, implementations and other interface team membersSelf-driven learner, open to continuous learning approachProblem solving/creative thinking mindsetSolution driven thinkingDevelop internal and external technical documentsResponsible with team knowledge transfer Builds upon problem resolution managementBuilds, Implements, and supports software customer workflow componentsPRINCIPAL DUTIESWork with internal and external customers to build and maintain interfaces for all Deliver Health Customers.When required, build custom interfaces and custom filtersMonitors, manages, and documents all actions and solutions into a Deliver Health ticketing systemMaintains knowledge of current software versions and known issuesResponsible for monitoring ticketing system and processing customer/internal user submitted emails to that systemResolves or directs issue to the correct staff member for resolution, including escalation to management or engaging other departments. Responsible for completing all required learning events and training. Provides training for partners and end-customers as neededPerform other duties or projects as assignedKNOWLEDGE, SKILLS AND QUALIFICATIONSMinimum 5+ years experience in a technical environment, working in the healthcare industry, customer support role.Must be proficient in back-end process and workflow for specific platformRequired Skills: Effective and professional communications skillsStrong critical thinking and problem-solving skillsDependable and punctualPositive attitudeWork well under pressureGood interpersonal skills and exceptional customer service skillsDetail oriented, understands and works well with varying standards and processes Must be an expert with and have strong problems solving skills with the following:Windows 11 or higherPlatform-specific knowledgeWorkflowConfigurationTemplatesReportsMS OfficeOnline Collaboration toolsDeliver Health ticketing system Networking and network topology as implemented within a business or medical environmentDatabase Knowledge (SQL/Oracle/Access)Middleware/Interfacing systems (EMR Interfaces)Must be proficient in one or more programming languages as required by platform:XMLSQL ScriptingRTFHTMLHL7EDUCATIONAssociates College/University degree in Computer Science or a minimum of 5 years relevant work experienceRelevant Certifications considered an asset

Print Template Engineer POSITION FOCUSThe Print Template Engineer position focuses on resolving common and complex errors, resolves print template web tickets, Working with the Project Management and Support teams to best serve our customers. Adhere to best practices as established within Deliver Health.Meet and contribute to customer satisfaction goals Customer-in focusCollaborate with Internal and external resourcesThe position requires a customer-focused, self-motivated, and detailed-oriented individualAbility to multi-task in a fast-paced environmentAct as a print template escalation resource for support, implementations and other print template team membersSelf-driven learner, open to continuous learning approachProblem solving/creative thinking mindsetSolution driven thinkingResponsible with team knowledge transfer PRINCIPAL DUTIESComplete Client application development requests to program new and modify existing .ASP web pages using HTML and CSSDesign, develop, debug, and deploy web-application code for eScription-One software, custom-tailored to match each unique client workflow and layout requirementsProvide ongoing maintenance, support, and enhancements for existing systems and platformsComplete Client and Implementation application development request to program new and modify existing .XSL stylesheets using XSLTCollaborate cross-functionally with support agents, project managers, external customers, and other developers to achieve customer solutionsResolves or directs issue to the correct staff member for resolution, including escalation to management or engaging other departments. Responsible for completing all required learning events and training. Perform other duties or projects as assignedKNOWLEDGE, SKILLS AND QUALIFICATIONSMinimum 3+ years experience in a technical environment, working in the healthcare industry or customer support role.Must be proficient in back-end process and workflow for specific platformRequired Skills: Effective and professional communications skillsStrong critical thinking and problem-solving skillsDependable and punctualPositive attitudeWork well under pressureGood interpersonal skills and exceptional customer service skillsDetail oriented, understands and works well with varying standards and processes Must be an expert with and have strong problems solving skills with the following:Windows Operating SystemWorkflowConfigurationTemplatesMS OfficeOnline Collaboration toolsDeliver Health ticketing system or appropriate CRM experienceMust be proficient in one or more programming languages as required by platform:HTMLXML/XSLTCSSEDUCATIONAssociates College/University degree in Computer Science or a minimum of 3 years relevant work experienceRelevant Certifications considered an asset