JOB DESCRIPTIONS: 1. Referral Doctor Servicing Expansion of referral doctors base to the hospital by meeting doctors and general practices regularly across different markets. Serving as a link between hospital doctors and referral doctors. Sending thanks letters to the referral doctors. Creating of database of the referring doctors . Analyze the database and referring doctors and monitors business form referring doctors. To organize meetings of referring doctors with the hospital doctors. Maintaining relationship with referring doctors. To device strategies for increasing business from referring doctors. To organize visit of the referring doctors to the hospital. To update the referring doctors regarding the patients treatment and hospital stay. 2. Expansion of hospital research and visibility Execution of out reach clinics ( OPDs) Suggestion of areas where outreach clinics could be setup. Conducting market surveys and analyses 3. Brand Building and advertisement Execution of the hospital brand plan. Participation in brand building activities and exercise. 4. Performance Monitoring Generating tour reports. Monitoring of the performance of Junior Executives. Compiling reports of the market and area from where hospital is getting business. 5. Events Execution of camps and out reach Organizing CMEs and Execution of market events of the hospital Conducting public awareness program 6. Customer Handling Handling of patients referral from respective market Handling service related complaint. 7. To follow Process Improvement programs and carry on Quality Initiatives in the department. 8. To perform all other jobs as may be assigned due to exigencies of work.

Department : Obstretics And Gynaecology Position : Senior Resident Reporting To : General Manager, Medical Operations Qualification : M.S / D.N.B. / Diploma In Obstretics And Gynaecology Experience : 0 - 3 Years. Dress Code : Specified Dress Code With I.D. Card Duty Hours : As Per Scheduled Requirements. JOB DESCRIPTION: To assist consultants in ensuring the smooth functioning of the department. Assisting the consultants in I.P.D. & O.T. Maintain the confidentiality of the patient records. To prepare correct patient record & discuss the case with the consultant. To counsel the patient & help in taking proper clinical history & examination. To educate the nursing staff continuously & solve their clinical queries pertaining to patient care. To communicate & educate the patient effectively & to make the correct diagnosis. To provide best care to the patient at all levels i.e. from admission till discharge. To participate in academic activities of the department like CMEs etc. To be keen to attend local & regional conferences to continuously upgrade their knowledge & professional skills. Participation in Continuous Quality Improvement. To formulate the Process Improvement programs and carry on Quality Initiatives in the department. To perform all other jobs as may be assigned due to exigencies of work.

JOB DESCRIPTION: 1. The Patients Care Executive co-ordinates with treating consultant, resident doctors, other medical paramedical and support staff to develop a plan for each patient from admission to discharge and ensure smooth execution of the plan to facilitate the provision of quality care. 2. Assesses and responds to patient/family needs by coordinating efforts of other team members. 3. identifies and resolves barriers that hinder effective patient care. 4. Collaborates and consults with physicians on patients progress and discharge planning needs. 5. Managers the process to review and , as appropriate appeal denial received from payers. 6. Coordinates the discharge planning process ensuring involvement of all members of the healthcare team. 7. Maintain knowledge of resources and facilities available to patients and family members. 8. Collaborates with personnel at other facilities to coordinate smooth and effective patients transfer ad transitions. 9. To take comprehensive round daily, especially clear lies of communication with patient and relatives /attendant an obtain feedback to hospital functions. 10. ensure that all details , specially gaps identified in the customer feedback are recorded for the purposed of analysis and function control of variations in operational parameters and represent this data in a structured format along with possible control measures to respective head of department. 11. Perform as a trouble shooter and investigators 12. Explain all aspects of Hospital services to customers and how these services can be utilized to their advantage 13. Compile statistical and patient satisfaction reports, analyze and summarize these reports and state possible corrective action when ever indicated in an endeavor to improve and customize hospital services. 14. Perform all other job as per exigencies of work, which may be delegated as per superiors instructions. 15. Toe ensure Quality Control program to be deployed. 16. To formulate continuous Process improvement program and carry on Quality Initiatives. 17. To perform all other jobs as may be assigned due to exigencies of work. Fluency in English language- Ability to work in a shift timing of 01:00 pm to 09:00 pm

1. The Patients Care Executive co-ordinates with treating consultant, resident doctors, other medical paramedical and support staff to develop a plan for each patient from admission to discharge and ensure smooth execution of the plan to facilitate the provision of quality care. 2. Assesses and responds to patient/family needs by coordinating efforts of other team members. 3. identifies and resolves barriers that hinder effective patient care. 4. Collaborates and consults with physicians on patients progress and discharge planning needs. 5. Managers the process to review and , as appropriate appeal denial received from payers. 6. Coordinates the discharge planning process ensuring involvement of all members of the healthcare team. 7. Maintain knowledge of resources and facilities available to patients and family members. 8. Collaborates with personnel at other facilities to coordinate smooth and effective patients transfer ad transitions. 9. To take comprehensive round daily, especially clear lies of communication with patient and relatives /attendant an obtain feedback to hospital functions. 10. ensure that all details , specially gaps identified in the customer feedback are recorded for the purposed of analysis and function control of variations in operational parameters and represent this data in a structured format along with possible control measures to respective head of department. 11. Perform as a trouble shooter and investigators 12. Explain all aspects of Hospital services to customers and how these services can be utilized to their advantage 13. Compile statistical and patient satisfaction reports, analyze and summarize these reports and state possible corrective action when ever indicated in an endeavor to improve and customize hospital services. 14. Perform all other job as per exigencies of work, which may be delegated as per superiors instructions. 15. Toe ensure Quality Control program to be deployed. 16. To formulate continuous Process improvement program and carry on Quality Initiatives. 17. To perform all other jobs as may be assigned due to exigencies of work. Fluency in English language- Ability to work in a shift timing of 01:00 pm to 09:00 pm.

DRESS CODE : SPECIFIED DRESS CODE WITH I.D. CARD. DUTY HOURS : AS PER SCHEDULED REQUIREMENTS. JOB DESCRIPTIONS: 1. Referral Doctor Servicing Expansion of referral doctors base to the hospital by meeting doctors and general practices regularly across different markets. Serving as a link between hospital doctors and referral doctors. Sending thanks letters to the referral doctors. Creating of database of the referring doctors . Analyze the database and referring doctors and monitors business form referring doctors. To organize meetings of referring doctors with the hospital doctors. Maintaining relationship with referring doctors. To device strategies for increasing business from referring doctors. To organize visit of the referring doctors to the hospital. To update the referring doctors regarding the patients treatment and hospital stay. 2. Expansion of hospital research and visibility Execution of out reach clinics ( OPDs) Suggestion of areas where outreach clinics could be setup. Conducting market surveys and analyses 3. Brand Building and advertisement Execution of the hospital brand plan. Participation in brand building activities and exercise. 4. Performance Monitoring Generating tour reports. Monitoring of the performance of Junior Executives. Compiling reports of the market and area from where hospital is getting business. 5. Events Execution of camps and out reach Organizing CMEs and Execution of market events of the hospital Conducting public awareness program 6. Customer Handling Handling of patients referral from respective market Handling service related complaint. 7. To follow Process Improvement programs and carry on Quality Initiatives in the department. 8. To perform all other jobs as may be assigned due to exigencies of work. Hospital Experience in Marketing

Unit specific responsibilities To handle patients of all ages. Write the day / night reports legibly, reflecting all important factors, new admissions, Post-Operative cases, critically ill patients and V.I.P. patients. Setting up special procedures trays, dressing trolleys and assisting doctors. Preparation of the patients for minor, major and emergency surgeries. Raising of various requisitions related to treatments and nursing procedures by coordinating with ward coordinator. Assess patient coping and adaptation to the unit. Handing and taking over of assigned patients, drugs and inventory. To perform critical care procedures and protocols. To do pain assessment and monitoring of the patient periodically. To act as per the defined role on the activation of the emergency codes. To plan the patient care according to patients condition. Early & timely assessment of the patient to detect any complications. Taking over patients at the patients bed side and the details of the ongoing treatment from previous shift nurse properly. To provide the emergency medical supplies in the ward and periodically monitor their expiry date. To take a stock of the drugs in coordination with Pharmacist and note the same in the respective registers. To ensure that all equipments in the ward are in working condition and to coordinate with biomedical department in case the equipments are not in proper working condition. To procure number of sterile dressing packs in the ward. To procure stationery (Consent forms, nurse notes, discharge summary etc) in the ward. Notify any untoward incident following the process of incident reporting. Safety and emergency preparedness. Professional development through training in resuscitative technique like BLS, ACLS, PALS. Participation in continuous training programs. Follow infection control & various hospital policies. To ensure the discharge criteria before transfer of patients to other units. Performs Ongoing Patient Assessment Complete timely nursing assessment & perform ongoing assessment. To collect patient information. To obtain vital signs, haemodynamic values and neurological values. To notify physician of reportable information. Perform patient physical care To provide Neuro, pulmonary, cardiovascular, musculoskeletal, gastrointestinal, endocrine, renal, back care and assessment of hemodynamic status of the patients as required. To perform fall risk assessment. Assesses and identifies vascular access needs and maintain fluid and electrolyte balance. To ensure utmost comfort and provide personal hygiene. To provide nutritional support and promote wound healing. To provide pre operative and post-operative care to the patient. To collect patient blood samples and send it to the appropriate labs for investigations. To provide patient care during transport. Patient medication Ensure correct and timely medication management is provided to the patient. To do indents and return of medicines. To do complete medication management i.e. administer IV Medications via central lines and peripheral lines and ensure correct titration of medications if required. To administer oral, sublingual, intramuscular, subcutaneous and epidural medication. Equipment upkeep To obtain and setup appropriate equipment and supplies. Optimum utilization and upkeep of unit specific equipments including glucometer and ABG machine. To check crash cart for seal daily. Analyze equipment related patient result and response, troubleshooting unexpected findings, solving the identified problems, evaluating need for continual use of equipment, and discontinuing the use of equipment if required. To manage technical support. Assist in specialized procedures To assist in cardiopulmonary arrest. To assist during insertion and removal of catheters and drains. To assist the doctor during Intubation, extubation, pulmonary artery catheter insertion, arterial line insertion, moderate sedation and elective cardio version. To provide care to the patients on ventilator. To assess neurological patients. Assist in procedures like insertion of lines, insertion of Ryles tube, central venous pressure monitoring, surgical dressing, chest tube insertion, thoracenthesis, nebulization, oxygen administration, suctioning, paracenthesis, Tracheostomy, post operative care of CABG, valve replacement, ASD and VSD patients. Patient & family Education To maintain the confidentiality of patient. To provide patient & family education. To provide diagnosis specific patient and family education. To act as a team member during crisis management and participate in end of life care including grief management. Maintain safe environment To provide safe environment for staff and patient. To protect patient from injury, accessibility to emergency medical equipment, follow infection control protocols, correct biomedical and hazardous waste disposal, maintain electrical and fire safety. Active participation during code HAZMAT situation. Documentation To do correct unit specific documentation especially handing and taking over, maintenance of critical care flow sheet and reporting & recording of information. To document unusual occurrences, patient transfers and quality control parameters. To maintain unit specific log book and registers. To perform all other jobs as may be assigned due to exigencies of work. Participation in Continuous Quality Improvement. To follow the Process Improvement programs and carry on Quality Initiatives in the department.