Dealer Manager Search Advisers Services Guj

5.0 - 10.0 years

5 - 11 Lacs

kolkata

Work from Office

Role & responsibilities Job Purpose / Summary The Dealer Service Manager will be responsible for managing and supporting the service operations of authorized dealers to ensure high levels of customer satisfaction, compliance with company standards, and growth of aftermarket business. The role involves monitoring dealer performance, providing technical guidance, training service personnel, and implementing service policies to build long-term customer loyalty. 5. Key Responsibilities Drive service excellence across dealer field service operations Monitor dealer performance on key KPIs (MTTR, CSat, Response rates , Service quality). Implement company service processes, tools, and systems across...

Posted 1 day ago

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Dealer Manager Search Advisers Services Guj

9.0 - 14.0 years

5 - 12 Lacs

kolkata

Work from Office

Key Responsibilities • Drive service excellence across dealer field service operations • Monitor dealer performance on key KPIs (MTTR, CSat, Response rates , Service quality). • Implement company service processes, tools, and systems across the dealer network. • Conduct periodic audits of dealer for infrastructure, process adherence, and site audits for I&C. • Support dealers in resolving complex technical issues and escalations. • Conduct training and capability-building programs for dealer service teams. • Ensure effective warranty administration and policy compliance. • Review of dealer service reports to ensure quality service and facilitate lead generation for spare part business. • Wor...

Posted 3 days ago

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