Dcyber Techlab

We are looking for a skilled Desktop Support Engineer - L2 to provide technical support, troubleshoot hardware and software issues, and ensure seamless IT operations. The ideal candidate should have 3 years of experience in IT support and be proficient in handling escalations, system administration, and user support. Key Responsibilities: • Provide Level 2 support for desktops, laptops, printers, and other IT peripherals. • Troubleshoot hardware, software, and network connectivity issues. • Manage Active Directory (AD), user account setup, and permissions. • Install, configure, and maintain Windows/Mac OS, applications, and security patches. • Support and troubleshoot Microsoft Office 365, Outlook, and email configurations. • Handle remote support and on-site troubleshooting for end users. • Assist in managing antivirus, security updates, and data backups. • Coordinate with L3 support teams and vendors for issue resolution. • Maintain IT asset inventory and documentation Required Skills & Qualifications: • 3 years of experience in desktop support or IT helpdesk. • Strong knowledge of Windows OS, Active Directory, and Office 365. • Experience with network troubleshooting (LAN, Wi-Fi, VPN