Job PurposeThe Infrastructure Operations Lead is responsible for overseeing the day-to-day operations, maintenance, and support of IT infrastructure. This includes ensuring system availability, performance, security, and reliability across cloud and on-premises environments. The role also involves incident management, problem resolution, and operational process improvements to align with business and IT objectives.Ensure the availability, reliability, and performance of IT infrastructure, including on premises and cloud servers of Linux and Windows.Oversee the management of monitoring tools to track system health and prevent outages.Lead incident management efforts, including troubleshooting, root cause analysis, and resolution of infrastructure issues.Ensure compliance with IT service management (ITSM) processes, including change management, problem management, and service request fulfilment.Collaborate with internal teams and vendors to ensure SLAs are met.Ensure infrastructure security best practices are followed, including patching, vulnerability management, and access controls.Work closely with security teams to enforce compliance with security policies, audits, and regulatory requirements.Implement backup and disaster recovery strategies to ensure business continuity.Identify opportunities for automation in infrastructure provisioning, monitoring, and troubleshooting.Optimize operational processes by implementing best practices for DevOps, ITIL, and cloud infrastructure management by working with DevOps engineer and Infrastructure Technical Lead.Lead a team of system administrators, ensuring alignment with business goals.Provide technical guidance and mentorship to the team.Collaborate with cross-functional teams, including development, security, and cloud engineering, to align operational strategies.Maintain and improve documentation for infrastructure components, operational procedures, and incident reports.Provide regular reports on system performance, incident trends, and operational improvements to management.Providing support for AWS systems including monitoring and resolution of issuesOptimizing the resources & work on resource tagging to allocate costs and for carefully planning of budgeting, governance, and reporting.Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managersCollaborate with other teams and team members to develop automation strategies and deployment processes.Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance Develop and maintain documentation about current environment setup, standard operating procedures, and best practices.DevOps knowledge is a plusMultiskilled person is preferred or must have attitude to learn multiple technologiesSkills & Technical Competences & BehaviorsCertification : VMware/ Nutanix, MCSE, Citrix, AWS, and Azure Certification15+ years of professional experience exclusively as a Windows and Linux Administrator.5+ years of experience as a team lead.Strong knowledge of IT infrastructure components, including networking, servers, storage, virtualization, and cloud platforms (AWS, Azure).Experience with monitoring tools (Zabbix, Prometheus, Datadog) and log management tools (Splunk, ELK).Have familiarity with MS SQL server, windows clustering.Experience with automation tools (Ansible, Terraform, PowerShell, Python, Bash).Hands-on experience with ITSM tools such as ServiceNow for incident and change management.Working experience in VMware vCenter, ESXi Environment and Nutanix Prism Element and Prism CentralAggressively automates repeated tasks to allow the team to scale with the organizations growth Experience working together with application owners, business units and 3rd parties to deliver shared goalsHands-on solution design skills and the ability to objectively quality assure 3rd party solution designs to ensure they meet business expectations.Fluent in English.Strong verbal and written communication skills to engage with technical and non-technical stakeholders.Bear personal responsibility and demonstrate quality awareness.Behave loyally and comply with rules, regulations and legal requirements.Experience in mentoring and leading operational teams.Ability to enforce ITIL-based operational processes effectively.Ability to troubleshoot and resolve complex infrastructure issues.KPIsIn aligned with the business SLA agreementAlways up Infrastructure Timely support to business requirements

Job PurposeAs a member of the Business Intelligence team, the SSIS developer will be responsible for the integration of multiple heterogeneous systems into a SQL Data Warehouse.Main Tasks & ResponsibilitiesTranslate business rules into clear and systematic technical/functional requirements.Identify the correct Metrics and KPIs that match business needs.Identify the relevant data sources to produce the correct calculations of all necessary Metrics / KPIs.Design and develop Data Warehouse data models according to the best standards.Design and develop performant and scalable ETL processes considering every relevant stage (staging, cleansing, etc.).Develop reports and dashboards based on business requirements.Perform quality assurance checks over the entire Data Warehouse and Reporting infrastructures and implement/manage its security.Skills & Technical Competences & Behaviors4+ years of experience in the design and development of Data Warehouse solutions in a MS SQL Server environment.Extensive experience in the development of SSIS packages and T-SQL scripts.Good to have knowledge regarding SSRS and SSAS.Good to have knowledge regarding cloud solutions (Azure SQL, Azure Data Factory, etc.).Exposure to the Power BI framework will be an added advantage.Exposure to other database management systems like MySQL or PostgreSQL will be a plus.Good analytical and problem-solving skills.Effective communication with business stakeholders and team members.Ability to work independently and as part of a team.Ability to handle multiple tasks simultaneously.Open to learn new BI skills.English proficiency (written and spoken).