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Contact centre data and AI Architect RED Global

5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

Role Overview: As a Contact Centre Data and AI Architect, your primary responsibility will be to utilize your in-depth knowledge of Genesys and Five9 data ecosystem for supporting the migration of contact centers to CCaaS. You will play a crucial role in developing data solutions around this migration by defining a data strategy to migrate historical and real-time data to the cloud with minimal disruption to downstream systems. Collaboration with data architects will be essential to ensure reporting continuity and regulatory compliance. Your expertise will be pivotal in identifying opportunities to enhance customer experience through AI technologies such as intent detection, virtual assistan...

Posted 5 days ago

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