About The Role As a Senior Technical Writer , you will play a key role in crafting clear, accurate, and user-focused documentation for our enterprise software and storage solutions. This role demands a strong technical acumen, attention to detail, and the ability to transform complex concepts into easy-to-understand content for a range of technical audiences. You'll be part of a dynamic, cross-functional environment where your contributions directly impact product usability and customer experience. Key Responsibilities Create, update, and maintain end-user product documentation (such as user guides, release notes, API documentation, knowledge base articles, and online help) to help customers understand the product. Collaborate with Cross Functional teams, Product Managers, Technical Leads, Software Engineers, Developers, QA, Solution Architects, legal, marketing and Support teams to gather information and deliver high-quality technical content. Work closely with Technical Subject Matter Experts and Engineering teams to understand complex technical concepts and translate them into easy-to-understand documentation. Collaborate with UI/UX teams to ensure consistency between product UI and documentation. Manage and maintain documentation in version control systems (e.g., Git). Ensure documentation aligns with company style guides and documentation standards. Participate in agile development cycles and provide documentation support during sprints and releases. Collects and interprets technical data or information into usable content. Incorporate customer feedback and support insights into improving documentation quality and usability. Contribute to continuous improvement initiatives in documentation tools, processes, and standards. Required Skills And Qualifications Bachelor's degree in engineering or equivalent. 57 years of experience as a Technical Writer in a software or storage product company. Strong understanding of enterprise software, storage systems, or cloud technologies. Proven experience in planning and delivering customer-focused documentation. Experience working directly with engineering teams on products targeting technical audiences (developers, DevOps, IT professionals, etc.). Proficiency in XML-based authoring tools such as MadCap Flare, Confluence, or Markdown-based documentation systems (e.g., Docusaurus). Proficiency in using HTML5, CSS3, and version control platforms such as GitHub. Knowledge of Agile/Scrum methodologies. Strong command over written English with attention to clarity, grammar, and technical accuracy. Ability to work independently, manage multiple projects, and meet tight deadlines. Experience in the storage domain and a certification in Technical Writing will be considered an added advantage.
Role We are looking for a dynamic and visionary Technical Director to lead, inspire, and scale a team of talented engineers. This role is ideal for someone who combines deep technical expertise with proven hands-on people leadership, thrives in fast-paced environments, and is passionate about building world-class software solutions in the storage and infrastructure domain. As the Technical Director, you will be directly responsible for managing 25+ engineers, fostering a culture of autonomy, ownership, and excellence. You’ll be at the heart of product innovation, driving technical excellence, championing best practices, and empowering engineers to deliver high-quality, high-performing software that powers mission-critical workloads. Duties Lead the end-to-end development lifecycle for DataCore’s flagship products—SANsymphony and OpenEBS—from requirements analysis and design to coding, testing, and release—ensuring timely delivery of robust, scalable solutions. Directly manage and mentor 25+ engineers in a flat structure, balancing hands-on technical leadership with strategic direction. Navigate the dual challenge of driving modern cloud-native innovation with OpenEBS while ensuring enterprise-grade reliability and steady rhythm for SANsymphony. Provide architectural and technical guidance, reviewing designs and code, and championing modern engineering approaches across a large, diverse team. Build and nurture a high-performing engineering culture through clear goal setting, mentorship, performance management, and professional development without traditional management hierarchies. Inspire innovation through proof-of-concepts, design exploration, and technical deep dives while maintaining close connection to the codebase. Remove roadblocks, resolve conflicts, and create an environment where engineers can do their best work with high autonomy. Partner with cross-functional teams—product management, QA, release management, and documentation—to drive seamless product delivery. Champion engineering excellence by establishing quality standards, driving automation, and strengthening DevOps practices across the organization. Scale the team through strategic hiring and developing diverse talent, building a culture that values creativity, ownership, and customer-first thinking. Define and execute multi-year technical strategy and roadmap for storage products. Communicate progress, risks, and solutions effectively to senior leadership and stakeholders across geographies. Education/Experience 20+ years of software engineering experience, including 8+ years in engineering leadership/people management. Proven ability to directly lead teams of 25+ engineers in flat organizational structures, with experience managing large teams without intermediate management layers. Strong background in software-defined storage with hands-on experience in block storage technologies and concepts (replication, snapshots, encryption, mirroring, etc.). Experience managing the complexity of both innovation-focused and stability-focused products simultaneously. Deep programming expertise in functional languages (C, Golang, Rust) and at least one OO language (C++, C#, Java, or Python). Proficiency with system-level concepts, including SCSI, NVMe, containers, and Kubernetes-based architectures. Track record of excellence in system design, debugging, and guiding architectural decisions. Strong knowledge of modern engineering management practices: agile SDLC, project planning, estimation, DevOps, CI/CD, and automation. Exceptional communication and collaboration skills, with the ability to influence across teams and geographies. Comfort with hands-on technical involvement while managing at scale—able to context-switch between code reviews and strategic planning. Self-starter mindset with the ability to thrive in dynamic, distributed, and innovation-driven environments. Bachelor’s/Master’s degree in Computer Science, Engineering, or related field; degrees from premier institutes preferred. Preferred Skills Experience leading open-source projects or distributed engineering teams. Linux kernel or device driver development experience. Strong understanding of white-box testing methodologies. Experience with flat organizational structures in product companies. Track record of managing large teams without traditional hierarchies. Why Join Us? This is more than a management role—it is a unique opportunity to shape the future of storage technology while working in a flat, collaborative structure that values technical excellence and individual ownership. You will lead a large team of talented engineers directly, maintaining close technical involvement while driving strategic outcomes. You will solve complex engineering challenges at scale, balance innovation with reliability, and influence the direction of products that power enterprises worldwide. DataCore’s flagship products serve mission-critical workloads globally—SANsymphony for enterprise storage virtualization and OpenEBS as a leading CNCF project for cloud-native storage. Learn more at https://docs.datacore.com/. If you are passionate about technology, energized by hands-on leadership, and excited about scaling teams in flat structures, we would love to hear from you.