Data Entry Operator cum Telecaller & Chat Support Executive

We are seeking a dynamic and detail-oriented Data Entry Operator cum Telecaller & Chat Support Executive to join our team. The ideal candidate will be responsible for handling data entry tasks, resolving customer queries via calls, WhatsApp, and chat support, and contributing to tele-sales and brand promotion initiatives. This is a multi-functional role requiring strong communication, customer service, and lead generation capabilities.
1. Data Entry & Ticket Management

• Accurately input and update customer and transaction information in the internal system.
• Generate, manage, and close support/service tickets in a timely manner.
• Maintain proper documentation of customer interactions and resolutions.

2. Chat & WhatsApp Support

• Respond to customer inquiries via live chat and WhatsApp with professionalism and clarity.
• Address issues promptly and ensure high levels of customer satisfaction.
• Maintain appropriate tone, etiquette, and response time standards across platforms.

3. Telecalling & Query Resolution

• Handle incoming and outgoing calls for customer support and service-related queries.
• Resolve complaints, provide relevant information, and follow up to ensure closure.
• Maintain call logs and update CRM systems regularly.

4. Tele-Sales & Lead Generation

• Conduct outbound calls to promote products/services and generate qualified leads.
• Identify customer needs and present relevant offerings.
• Record and report lead data for follow-up and conversion tracking.

5. Brand Promotion

• Represent the company professionally in all customer interactions.
• Share promotional content, updates, and offers with potential clients.
• Uphold the brand’s image and values through consistent communication.

Required Skills & Qualifications:

• Minimum 6 months to 2 years of experience in customer support, data entry, or tele-sales.
• Proficiency in Microsoft Excel, Google Sheets, and CRM tools.
• Excellent communication skills in [Insert Language(s)] – both verbal and written.
• Strong multitasking and time-management abilities.
• Ability to remain calm under pressure and handle a high volume of queries.

Job Type: Full-time

Pay: ₹10,000.00 - ₹14,000.00 per month

Benefits:

• Food provided
• Leave encashment

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person

Expected Start Date: 01/07/2025