Dar Al Shifa Hospital

Role & responsibilities Purpose and Scope of the Job: The Room Service Attendant is responsible to provide a warm, caring atmosphere and to provide luxurious and personalized service for patients, families and visitors. The room service will attend to all guests need and take care for food & beverage service. Main Duties and Responsibilities/Performance Standards Serves food and beverages to patient, patients family and visitors daily for all meals. (Takes the menu, communicates to kitchen, delivers the food, arranges, sets up and clears the table). Communicates patients and companions food likes, dislikes and allergies accurately to the kitchen & ensure kitchen compliance before service. Maintains Royal & Imperial Rooms inventory which is required to check after each discharge. Cleans & sanitizes food & beverage service utensils after patients or family use and after room discharge. Ensures complementary services are delivered to patient’s room. Responds promptly, appropriately, and professionally to patient/family perceptions of and needs for care and services. Responds to requests for information promptly and refers the patient/family’s concern to appropriate hospital personnel immediately. Act fast and take ownership for guests complain. Communicates the patient’s need for assistance to nurses in need of moving out of bed to prevent accidents or transport non-ambulatory patient with wheelchair. Manages food & beverage service for special hospital or patients’ events. Ensures safety standards (occupational and patient safety) are complied. Performs miscellaneous job-related duties as assigned by the Direct Reporting Authority. Ensure the amenities are place in all the discharge room after the room is clean by the House Keeping. Refilling the Amenities daily. Physical Demands : Need to stand minimum 8 hours duty and to carry heavy trays of juices. Working Condition : Works mostly inside patient’s rooms. During patient’s parties the environment is crowded with guests. Ensures quality and patient safety practices are followed. Provides or promotes people centered care. Promotes inclusive health by providing equitable and accessible care to patients and families with special needs. Qualifications, Competencies and SkillsEducation : At least High School Training : Food & Beverage service training is a plus Experience: Minimum one year experience in a food & beverage service field or hotelier background. Licensure: Not Applicable Language : Good command of English Language; and Arabic is a plus Computer Proficiency : Computer basics Performance Competencies Good communication skills that enable her to communicate elegantly and politely to guests. Strong personality & problem solvers. Smart and well groomed. Polite, diplomatic and punctual. Calm, decisive and able to cope in a crisis. Flexible, adaptable and patient. Principle Working Relationships and Remarks Hospitality Manager, Room Service Supervisor Kitchen staff, waitresses, support services department Patients, visitors, Nurses, Maintenance Departmen Preferred candidate profile Preferred candidate profile