Customer Support Executive / Customer Support Representative We are seeking a highly motivated and empathetic Customer Support Executive to assist our customers by addressing inquiries, resolving issues, and ensuring overall satisfaction. You will be the first point of contact for customers and play a key role in maintaining strong customer relationships. Key Responsibilities: Respond to customer queries via phone, email, chat, or social media. Resolve product or service problems by clarifying the customer's complaint and determining the cause of the issue. Provide accurate, valid, and complete information using the right tools and methods. Follow up to ensure resolution and maintain customer satisfaction. Document customer interactions, feedback, and technical issues. Escalate unresolved queries to appropriate departments. Stay updated on product knowledge, policy changes, and best practices. Required Skills & Qualifications: Excellent communication skills in English (and local/regional languages if applicable). Strong problem-solving and analytical abilities. Patience, empathy, and a positive attitude toward handling difficult situations. Ability to work in shifts (if required). Basic computer knowledge and typing skills. Experience with CRM software or customer service tools (e.g., Zendesk, Freshdesk) is a plus. Preferred Qualifications: Bachelor’s degree in any field. Prior experience in customer support or a similar role. Familiarity with ticketing systems and live chat tools. Multilingual proficiency (if applicable to your customer base). Key Traits We Value: Active listening Attention to detail Adaptability Accountability Team collaboration Job Types: Full-time, Internship Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Language: Hindi (Preferred) English (Preferred) Work Location: In person

Customer Support Executive / Customer Support Representative We are seeking a highly motivated and empathetic Customer Support Executive to assist our customers by addressing inquiries, resolving issues, and ensuring overall satisfaction. You will be the first point of contact for customers and play a key role in maintaining strong customer relationships. Key Responsibilities: Respond to customer queries via phone, email, chat, or social media. Resolve product or service problems by clarifying the customer's complaint and determining the cause of the issue. Provide accurate, valid, and complete information using the right tools and methods. Follow up to ensure resolution and maintain customer satisfaction. Document customer interactions, feedback, and technical issues. Escalate unresolved queries to appropriate departments. Stay updated on product knowledge, policy changes, and best practices. Required Skills & Qualifications: Excellent communication skills in English (and local/regional languages if applicable). Strong problem-solving and analytical abilities. Patience, empathy, and a positive attitude toward handling difficult situations. Ability to work in shifts (if required). Basic computer knowledge and typing skills. Experience with CRM software or customer service tools (e.g., Zendesk, Freshdesk) is a plus. Preferred Qualifications: Bachelor’s degree in any field. Prior experience in customer support or a similar role. Familiarity with ticketing systems and live chat tools. Multilingual proficiency (if applicable to your customer base). Key Traits We Value: Active listening Attention to detail Adaptability Accountability Team collaboration Job Types: Full-time, Internship Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Language: Hindi (Preferred) English (Preferred) Work Location: In person