D365 Finance and Operations O2C Lead

D365 Finance and Operations O2C (Order-to-Cash) TDDI O2C lead is responsible for implementing, configuring, and managing solutions within the D365 F&O platform for these specific business cycles for financial management.

• Requirements Analysis:

  Conduct workshops and collaborate with stakeholders to gather, document, and analyse business requirements and pain points for O2C processes and other finance functions.

• Solution Design:

  Perform fit-gap analyses to determine how standard D365 F&O functionalities can meet business needs, and design solutions (including potential customizations or integrations) to bridge any gaps.

• System Configuration:

  Configure relevant D365 F&O modules, including Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), Procurement and Sourcing, Sales and Purchase Orders, and Cash and Bank Management, to align with the designed solution.

• Documentation:

  Create comprehensive functional design documents (FDDs), business requirements documents (BRDs), user manuals, and standard operating procedures (SOPs).

• Testing and Quality Assurance:

  Develop test cases and support various testing phases, including system testing, user acceptance testing (UAT), and data acceptance testing, to ensure the solution's functionality and integrity.

• Data Migration Support:

  Assist with data migration activities, ensuring data accuracy and integrity when moving master data and transactional records into D365 F&O.

• User Training and Support:

  Plan and conduct end-user training sessions, provide go-live support, and offer post-go-live troubleshooting to ensure smooth system adoption and issue resolution.

• Collaboration:

  Work closely with project managers, technical consultants, and cross-functional teams to ensure seamless integration with other systems and successful project delivery within established timelines and methodologies (e.g., Agile, DevOps).

• Continuous Improvement:

  Proactively identify opportunities to optimize and enhance O2C functionalities and related business processes within D365 F&O.
• Requires a high understanding of the regional specificities, needs and constraints in terms of solution & technology.
• Implements the regional D365 ERP solution as an incremental version of the implemented D365 ERP solution while keeping aligned with the country specific requirements regulatory/compliance for the domains not limited to Finance, food, FM business.
• Requires the ability to adapt constantly and increasingly frequent legal and functional changes.
• The job holder will need to capitalize on the work already done (documented processes, core data model, taxonomy, etc.). A focus on operational needs and experience is needed to Build and maintain effective partnerships with key functional leaders and project team members within a Matrix organization to bring simplification to our end-to-end processes.

Key Responsibilities:

O2C Specific

• Configuring sales order processing, customer management, and credit and collections functionalities.
• Managing customer invoicing, payment processing, and revenue recognition rules.
• Ensuring proper integration with inventory management and sales/marketing processes.

ALIGNMENT BETWEEN GLOBAL AND REGIONAL LEVEL

• It offers global stakeholders with regional specificities, needs and constraints.
• Close working with Global & Regional team for process, documents and data

CONTINUOUS IMPROVEMENT

• Conducts research on emerging technologies in support of systems development efforts and recommends technologies/processes that will increase cost effectiveness and systems flexibility.

COMMUNICATION

• Acts as a coach for senior leaders and executives in helping them understand the current solutions architecture and gains endorsement for future solutions and spend.
• Presents solutions from a functional/business point of view to internal and external customers.

Required Skills:

Hard Skills

• Bachelor's degree in computer science, Information Systems, or equivalent education or work experience
• Minimum of 10 15 years of experience working in ERP applications and min. 5 years as an D365 as Functional Consultant.
• Good experience of implementation project for D365 F & O
• Excel in implementing, configuring, and managing solutions within the D365 F&O platform for specific business cycles for financial management
• Demonstrate ability to communicate the solution for complex business process in D365 F & O.
• Good hands on with functional process testing for financial management in form of SIT, UAT etc.
• Deep knowledge of Master data setups and configuration for D365 F & O for Financial management
• Skilled in leading training sessions for D365 system business process and demonstration of standard functionalities
• Detail-oriented & customer oriented, ability to develop and entertain intimacy with business and operations stakeholders.
• Strong hold in preparation of documents like BRD, FDD, Test cases etc.
• Experience working in an international environment and understanding of complex organizations.
• Oriented professional having worked in International and Multi-cultural environment with excellent people management skills and an ability to manage change with ease.

Soft Skills

• Service Spirit & Teamwork, collaboration.
• Excellent communication skills
• Detail-oriented, thorough, and deep analytical skills.
• Project and resource management skills
• Good influence and negotiation skills