Woking experience should have 4-8 years o f experience preferably in IT support projects. Flexibility to work in 24*7 shift Handle and solve support issues from our customers and client that relate to the technical behaviour of products. Meeting SLAs and other customer satisfaction targets To ensure all calls meet the targets for resolution, escalation, documentation & completion. Escalate support issues when needed To report problems in a timely fashion Keep up to date with new functionality in our products, keep abreast of new technologies Create documentation such as FAQs, Best Practice guidelines, Internal Tips & Tricks and Knowledge Base documents. Basic knowledge of Salesforce will be an added advantage. Analytical – Analysis of issue should be done keeping in mind the reporter of the issue, so that one goes in the right direction. DB knowledge - Should know about basic query writing including joins and unions; basic knowledge of stored procedure and functions (knows to dry run with dummy parameters) CRM* - Should be familiar with CRM. Excel* - Should have basic knowledge in working with excel sheets. Communication – Communication should be clear and confident, to be able to interact directly with client and users Testing – Should be familiar with manual testing. Show more Show less
Key Responsibilities Design, develop, and maintain scalable web applications using JavaScript/Node.js (backend) and React.js (frontend). Build and optimize PostgreSQL database schemas, queries, and performance. Implement and manage CI/CD pipelines using Jenkins and AWS services. Containerize applications using Docker and manage deployments. Work with Terraform for infrastructure automation and environment provisioning. Collaborate with architects, product managers, and QA teams to deliver high-quality features on schedule. Write clean, maintainable, and testable code following industry best practices. Troubleshoot and resolve technical issues across the stack. Participate in code reviews, knowledge sharing, and process improvements. Required Skills & Qualifications 4–8 years of hands-on experience as a Full Stack Engineer. Strong proficiency in JavaScript /Node.js (backend development). Proficiency in React.js with solid understanding of frontend development principles. Strong knowledge and experience with PostgreSQL (schema design, performance tuning, query optimization). Hands-on experience with Jenkins , AWS CI/CD pipelines , and deployment automation. Experience with Docker for containerization and application deployment. Working knowledge of Terraform for Infrastructure as Code (IaC). Familiarity with Agile/Scrum methodologies. Excellent problem-solving skills and ability to work independently as well as part of a team. Nice-to-Have Skills Knowledge of microservices architecture. Familiarity with monitoring tools (e.g., Prometheus, Grafana, CloudWatch). Understanding of security best practices for cloud and web applications. Experience with Elasticsearch for search and indexing solutions.
We are seeking a highly skilled and motivated Lead Python Developer to lead our backend development team for a cloud-native project hosted on Azure Kubernetes Services (AKS). As the lead developer, you will be responsible for architecting, designing, and delivering scalable microservices and API-driven solutions, leveraging modern Python frameworks like FastAPI or Flask. You will collaborate closely with product owners, DevOps, frontend developers, and stakeholders to build solutions that meet technical and business requirements. Key Responsibilities: Lead the backend development team to design and implement highly scalable microservices in a Kubernetes environment. Develop RESTful APIs using FastAPI or Flask, ensuring high performance and responsiveness to requests from frontend elements. Implement asynchronous programming patterns for better resource efficiency and throughput. Design, build, and maintain high-performance NoSQL databases, such as MongoDB or Cosmos DB. Implement and manage continuous integration/continuous delivery (CI/CD) pipelines using Azure DevOps or similar tools. Deploy, monitor, and optimize applications running in Azure Kubernetes Services (AKS). Ensure the team adheres to coding standards, testing practices, and other development processes. Provide mentorship and technical guidance to junior developers. Work collaboratively with cross-functional teams to define project requirements and deliver solutions on time. Required Skills and Experience: Proven experience leading a backend development team in a cloud environment. Expert-level proficiency with Python and frameworks such as FastAPI or Flask. Strong experience with Azure services, especially Azure Kubernetes Services (AKS), Azure Functions, and Azure Service Bus. Solid understanding of microservices architecture and containerization (Docker). Proficiency in asynchronous programming techniques (e.g., asyncio, aiohttp). Experience working with NoSQL databases like MongoDB, Cosmos DB, or DynamoDB. Knowledge of API design principles and experience with RESTful or GraphQL APIs. Experience with distributed systems and event-driven architectures. Strong understanding of CI/CD processes, preferably in Azure DevOps. Nice to Have: Experience with OpenAI or other large language models (LLMs). Familiarity with Langchain or other frameworks for building generative AI applications. Knowledge of security best practices for cloud-native applications, including OAuth2, JWT, and role-based access controls. Knowledge of performance optimization and cost optimization in cloud environments. Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience). 7+ years of experience in Python backend development. 2+ years of experience in a lead or senior development role. Strong problem-solving skills and a proactive attitude toward tackling complex technical challenges.