Woking experience should have 4-8 years o f experience preferably in IT support projects. Flexibility to work in 24*7 shift Handle and solve support issues from our customers and client that relate to the technical behaviour of products. Meeting SLAs and other customer satisfaction targets To ensure all calls meet the targets for resolution, escalation, documentation & completion. Escalate support issues when needed To report problems in a timely fashion Keep up to date with new functionality in our products, keep abreast of new technologies Create documentation such as FAQs, Best Practice guidelines, Internal Tips & Tricks and Knowledge Base documents. Basic knowledge of Salesforce will be an added advantage. Analytical – Analysis of issue should be done keeping in mind the reporter of the issue, so that one goes in the right direction. DB knowledge - Should know about basic query writing including joins and unions; basic knowledge of stored procedure and functions (knows to dry run with dummy parameters) CRM* - Should be familiar with CRM. Excel* - Should have basic knowledge in working with excel sheets. Communication – Communication should be clear and confident, to be able to interact directly with client and users Testing – Should be familiar with manual testing. Show more Show less
Key Responsibilities Design, develop, and maintain scalable web applications using JavaScript/Node.js (backend) and React.js (frontend). Build and optimize PostgreSQL database schemas, queries, and performance. Implement and manage CI/CD pipelines using Jenkins and AWS services. Containerize applications using Docker and manage deployments. Work with Terraform for infrastructure automation and environment provisioning. Collaborate with architects, product managers, and QA teams to deliver high-quality features on schedule. Write clean, maintainable, and testable code following industry best practices. Troubleshoot and resolve technical issues across the stack. Participate in code reviews, knowledge sharing, and process improvements. Required Skills & Qualifications 4–8 years of hands-on experience as a Full Stack Engineer. Strong proficiency in JavaScript /Node.js (backend development). Proficiency in React.js with solid understanding of frontend development principles. Strong knowledge and experience with PostgreSQL (schema design, performance tuning, query optimization). Hands-on experience with Jenkins , AWS CI/CD pipelines , and deployment automation. Experience with Docker for containerization and application deployment. Working knowledge of Terraform for Infrastructure as Code (IaC). Familiarity with Agile/Scrum methodologies. Excellent problem-solving skills and ability to work independently as well as part of a team. Nice-to-Have Skills Knowledge of microservices architecture. Familiarity with monitoring tools (e.g., Prometheus, Grafana, CloudWatch). Understanding of security best practices for cloud and web applications. Experience with Elasticsearch for search and indexing solutions.