Cyntra Techlabs

Cyntra Global ServiceNow practice is a team of experienced professionals helping ensure our clients maximize the impact of their ServiceNow investments and unlock value potential from their expansion of ServiceNow's adoption. We empower our local markets by identifying opportunities, highlighting capabilities, and building multi-disciplinary teams for implementation, configuration, enhancement and operations of ServiceNow. What You'll Do This role is expected to act as an Strategic Portfolio Management (SPM) Platform Architect for ServiceNow engagements by proposing, architecting and leading SPM solution delivery based on the requirements provided by the Cyntra team and the Client. The solutions should be holistic in nature and include repeatable designs for productivity. In addition to domain expertise, they should be comfortable interacting outside of the IT department with the business. They should have a high degree of business proficiency, professional maturity, and poise. Critical thinking and working in unfamiliar sectors will be required. Examples would include the following types of activities: Work with the client using a future focused mindset to understand their long-term Enterprise goals, understand how the ServiceNow platform's SPM capabilities fits into their Enterprise application ecosystem, design a roadmap, and communicate how the ServiceNow platform could move them towards their goals Participate in and/or lead design workshops, development, testing and deployment activities with some Slalom's top enterprise and public sector customers Design the business and possibly, the technical architecture for how SPM can help meet the client's enterprise goals Lead and ensure quality delivery of SPM technical solutions to ensure they meet customer requirements using the most efficient methods that leverage ServiceNow best practices and standards. Mentor teammates on ServiceNow platform best practices about SPM modeling, platform architecture, customizations, etc. Respond to Request for Information/Proposals (RFIs/RFPs) Travel expectations up to 30%; Regional travel opportunities What You'll Bring You are a person who likes being part of modern, developing teams and have implemented ServiceNow technologies and delivering ServiceNow projects. You have experience delivering complex ServiceNow SPM implementations, with multiple stakeholders recommending and implementing solutions for exceptional outcomes. You have a passion for leveraging ServiceNow for improving how people live and work; for making things easier and better. You enjoy defining and implementing solutions that simplify, enhance, extend, and empower people to love what they do. Ability to communicate and build relationships with all levels of an organization from end users to senior executives, including both technical and non-technical audiences Capable and reliable in meeting tight schedules and deadlines as well as high attention to detail while maintaining clear customer expectations throughout the life cycle of an engagement Experience/Education/Certifications Bachelor's degree in a technical related field or business management 3+ years of experience working in a client-facing role in a professional services organization, building and designing solutions that have been delivered to the marketplace 4+ years of deep functional and technical knowledge of ServiceNow configuration and implementation, or similar technology Experienced in ServiceNow's Strategic Portfolio Management, Field Service Management, Service Portal, Integration Hub or REST/SOAP Web Services, and AppEngine Studio Act as a Subject Matter Expert for both the Slalom team and the client Excellent communication, planning, problem solving, trouble shooting, and organizational skills; willing to take responsibility and act independently Demonstrated work experience in business and systems analysis, process and data modeling skills. Knowledge of Agile development methodologies. Exceptional communication skills, both written and verbal Proven team-building skills and ability to motivate others Team-player mindset and willingness to collaborate with all levels of our organization