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Refyne India logo
Grievance Officer Refyne India

5.0 - 9.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Role overview Own end-to-end grievance redressal for Refyne across all channels. Lead credit-bureau dispute resolution (RTPL & RFL) and act as the single point of contact for fraud complaints involving Refynes name, including timely escalation to law-enforcement/cybercrime authorities. Location: Bengaluru Function: Customer Experience & Compliance Reporting to: Head CX Type: Full-time Key responsibilities Customer grievances (primary owner) Run day-to-day grievance desk on email/phone and in fact all possible channels, acknowledge within policy TATs, sort and prioritise severity and urgency, and drive first-time resolution with product, ops, collections, risk, and partner teams. Track and re...

Posted 1 month ago

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