Cyber Portal Team - Vigilance

Job Description

Job Description Grade - Assistant Manager/Deputy Manager Department Vigilance, Cyber Portal Team Location - Panchkula, Haryana Reporting To Team Lead - Vigilance Position Purpose The team manages the online police complaint portal by the name Cyber portal’. In this portal people who are victims of fraud can raise their complaints. Once the complaint is raised in the portal, based on the ‘money trail’, if the case is assigned to Bank, the team member needs to identify the suspected transactions and corresponding beneficiary details with the help of bank systems and update details accordingly on the portal. Police may also send the email notice, and the person needs to respond with all the required details. Position Responsibilities Short Description of Nature of Work: Team member shall be responsible to work on Cyber Police Complaints regarding financial fraud reported and received through Cyber portal managed by I4C under Ministry of Home Affairs. Team members must read and analyze the complaint received, understand the requirement, fetch the details from the respective applications and update in portal. • Should be located in 1930 Control Room, Haryana police and coordinate the requirements by LEA with the team. • Should coordinate effectively with various internal stakeholders of the Bank to retrieve the necessary and relevant information from Source Teams. • Should take effective Follow-up with internal and external teams to assure appropriate close looping. • Should be much focused on work / process flows and should strive to meet /exceed expectations on the expected deliverable. • He should be able to maintain tracker and work on any other activity as assigned by the reporting manager as and when required. • He may also need to travel to Delhi-NCR for any training that may be organized by the manager as and when required. Qualifications and Experience Requirement Qualifications Essential • Preferred Experience: Banking background, Handling police notices & Cyber portal. • Should be flexible for rotational s