Regional Leader, AI & Digital Transformation Manager - India WillowTree

8.0 - 10.0 years

0 Lacs

noida, uttar pradesh, india

On-site

Who We Are Welcome to TELUS Digital where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canadas largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital ...

Posted 3 weeks ago

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Retail Business Analyst-Contact Centre Automation HIRINGHOUSE TECHNOLOGIES PVT LTD

8.0 - 12.0 years

0 Lacs

pune, maharashtra

On-site

As a Business Analyst with 8-12 years of experience in the retail banking sector, your primary responsibility will be to act as a liaison between business stakeholders and technical teams. You will gather, analyze, and document business requirements for Contact Centre Automation. Leading the design and implementation of automated solutions across various customer interaction channels, such as voice, chat, email, and social media, will be a key aspect of your role. It will be crucial to collaborate with global banks to identify automation opportunities in contact center processes, enhancing customer service and operational efficiency. Your tasks will involve defining and documenting business ...

Posted 2 months ago

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