6 Cx Leadership Jobs

As the Director of Customer Experience (CX) for our company, your role will be crucial in orchestrating exceptional customer journeys and ensuring maximum satisfaction for our B2C customers across India, particularly within the home appliances/retail sector. Your deep understanding of the Indian consumer market will be essential in maintaining product and service quality at the forefront. Your ability to implement robust processes, utilize technology for actionable analytics, and create impactful customer retention campaigns will drive the success of our CX strategy. **Key Responsibilities:** - **Strategic CX Leadership:** Develop and execute a comprehensive B2C customer experience strategy ...

Manager - Operations & Customer Experience (Gifting) We are looking for a high-energy, resourceful, and customer-obsessed Manager - Operations & CX to lead the day-to-day running of Crew's gifting concierge operations. This is a high-ownership role where you will manage people, processes, and performance to ensure we deliver the most delightful, timely, and high-quality gifting experiences to our users. What You'll Do Oversee daily gifting concierge operations, ensuring smooth workflows and timely execution from request to delivery. Lead and mentor Assistant Managers (Ops & CX) and Crew Captains, ensuring they consistently share the most relevant and exciting gifting options with users. Driv...

Manager - Operations & Customer Experience We are looking for a high-energy, resourceful, and customer-obsessed Manager - Operations & CX to lead the day-to-day running of Crew's gifting concierge operations. This is a high-ownership role where you will manage people, processes, and performance to ensure we deliver the most delightful, timely, and high-quality gifting experiences to our users. What You'll Do Oversee daily gifting concierge operations, ensuring smooth workflows and timely execution from request to delivery. Lead and mentor Assistant Managers (Ops & CX) and Crew Captains, ensuring they consistently share the most relevant and exciting gifting options with users. Drive CSAT, GM...

You will be responsible for leading the customer experience transformation at WonDRx, a company redefining the future of digital healthcare in India. Your role as AVP - Customer Experience will involve owning and driving the CX strategy, voice-of-customer frameworks, community building, and data-led experience transformation across geographies and business verticals. Your vision, execution skills, and empathy will play a crucial role in achieving scale, retention, and patient satisfaction. Key Responsibilities: - Define and implement CX frameworks aligning with business goals across product, operations, and sales - Build mechanisms to gather patient insights, enhance their experience, and dr...

Manager - Operations & Customer Experience We are looking for a high-energy, resourceful, and customer-obsessed Manager - Operations & CX to lead the day-to-day running of Crew's gifting concierge operations. This is a high-ownership role where you will manage people, processes, and performance to ensure we deliver the most delightful, timely, and high-quality gifting experiences to our users. What You'll Do . Oversee daily gifting concierge operations, ensuring smooth workflows and timely execution from request to delivery. . Lead and mentor Assistant Managers (Ops & CX) and Crew Captains, ensuring they consistently share the most relevant and exciting gifting options with users. . Drive CS...

The Director of Customer Experience (CX) role is a strategic and results-oriented leadership position responsible for enhancing customer journeys and maximizing satisfaction for B2C customers across India, specifically in the home appliances/retail sector. To excel in this role, you need a profound understanding of the Indian consumer market. Your focus will be on maintaining high-quality products and services. Your key responsibilities include developing and executing a tailored customer experience strategy, optimizing customer-centric processes, utilizing technology for actionable analytics, managing customer retention campaigns, ensuring excellence in after-sales service, leading and trai...