CX Boosters

Company Description CX Boosters helps businesses scale their customer service teams, providing expert solutions to enhance support quality, efficiency, and customer satisfaction. We serve clients in the e-commerce, SaaS, and service-based industries aiming to improve their customer service. Role Description This is a full-time on-site role for a Customer Service Assistant located in Dhanbad. The Customer Service Assistant will be responsible for addressing customer inquiries, resolving issues, providing information about products or services, and ensuring customer satisfaction. The role involves handling customer support tickets, maintaining communication with customers, and working collaboratively with the support team to improve service quality. Qualifications Strong fluent English Excellent Communication skills Ability to work effectively in an on-site team environment Previous experience in a similar role is a plus High school diploma or equivalent; additional qualifications in customer service or related fields are advantageous Must be willing to put in work and learn Must be expert in working on laptop