Customer support

JOB SUMMARY

Customer Support Executive to serve as the primary point of contact for patients and channel partners throughout a diagnostic monitoring study.

The role spans the full study lifecycle — pre-study scheduling and patient briefing, in-study support and troubleshooting, and post-study coordination through report delivery.

Fresh graduates with strong communication skills and an interest in healthcare operations.

KEY RESPONSIBILITIES

• Serve as the primary point of contact for patients throughout the study lifecycle.
• Assist distributors and channel partners with day-to-day operational queries, dispatches, returns, and onboarding activities.
• Coordinate with internal clinical, logistics, and reporting teams to ensure studies are completed on schedule.
• Maintain accurate records and prepare periodic MIS reports on study volume, turnaround time, and open issues.
• Address patient and partner concerns promptly and escalate clinical or technical issues to the appropriate internal teams when required.

REQUIREMENTS

• Bachelor's degree — Life Sciences, Nursing, Biomedical, Paramedical, or any other discipline.
• Freshers are welcome to apply. Prior internship or project experience in customer support, healthcare operations, clinical coordination, or patient services will be an added advantage.
• Basic knowledge of MS Excel and computer applications.
• Strong written and verbal communication skills with a calm and empathetic approach.
• Good attention to detail and the ability to manage multiple tasks effectively.

PREFERRED

• Interest in healthcare, diagnostics, medical devices, or patient support services.
• Ability to communicate confidently with patients and channel partners.
• Good organizational and problem-solving skills.
• Willingness to learn and work collaboratively with cross-functional teams.
• Exposure to customer service, healthcare projects, or internships will be an added advantage.

LANGUAGE REQUIREMENTS

MANDATORY · 2 + 1

Languages known :Tamil, English and Hindi — mandatory, Telugu or Kannada(Preferred

Candidates fluent in more than one regional language will be given preference.

Shift availability: Night Shift (Preferred)

Work Location: In person

Experience: Customer support: 1 year (Preferred)

Contact : (Krishna HR) 8637452328

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance

Work Location: In person