Customer support

Job description:

Job description:

Customer Support
Full-time · In-office · Day shift

About Proppr
Proppr is a modern, tech-enabled real-estate brokerage on a mission to rethink how people buy, sell and invest in Indian homes. Backed by the 60-year legacy of Nirmal Properties & Investments (nirmalproperties.com) and guided by an Ivy-League founder, we blend deep trust with cutting-edge tools to deliver transparent, data-backed advice to HNI & UHNI clients in Gurgaon and Goa.

The Opportunity
We’re looking for an energetic person who loves talking to people, digs into data and keeps the sales engine humming. You’ll revive cold & dormant leads, qualify fresh enquiries, schedule meetings for the Sales team and act as the interim CRM champion—ensuring every follow-up, document and status update is on point.

What you’ll do

• Dial into leads that are cold, warm & past using structured call-flows
• Probe needs, budget & timeline; score leads and pass qualified prospects to Advisors
• Send follow-up WhatsApps, emails and reminder calls post-site-visit
• Maintain pristine data in CRM; generate daily/weekly reports
• Reactivate lapsed leads with targeted nurture sequences.

What makes you a fit

• 0–3 yrs high-volume tele-sales or inside-sales experience (real estate preferred)
• Clear, confident spoken Hindi & English; active listening skills
• Comfortable with CRMs, Excel/Sheets and WhatsApp Business; LeadSquared a plus
• Process-driven, detail-obsessed and unfazed by repetitive tasks.

Perks & growth

• Comp: ₹20 k – ₹30 k fixed
• Cell phone & internet reimbursements | Paid leave | Career path into Sales or CRM Ops
• Hands-on mentorship from the CEO’s office and experienced Advisors

Job Type: Full-time
Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid time off

Schedule:

• Day shift
• Morning shift

Work Location: In person

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person