Responsibilities: Team Management II Performance Improvement II Customer Satisfaction • Manage a team of customer support agents and executives • Resolve customer complaints and follow-up to check if an action has been taken • Regularly evaluate team performance, identify gaps and plan training to improve performance and achieve desired results • Gain a comprehensive knowledge of products, services, procedures and guidelines and communicate same to all team members • Create a supportive environment for the team to excel in

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Customer Support Team Leader

Nizampet, Hyderabad

Experience: Not specified

INR 0 - 0 Lacs

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