Customer Support Team Leader

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Dr.Veda private Limited

1 years

3 - 4 Lacs

Delhi

Posted:5 days ago

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Job Description

Job description:

Hiring: Customer Support Team Leader

Location: Kohat Enclave, Delhi
Job Type: Full-Time

We are looking for an experienced Voice Team Leader to manage and motivate a team of customer service agents. The ideal candidate should have strong leadership skills, experience in team handling, and the ability to drive performance and customer satisfaction.

Responsibilities:

Manage and support a team of voice agents.
Monitor team performance and achieve targets.
Conduct coaching and feedback sessions.
Handle customer escalations and ensure service quality.
Prepare performance reports and maintain team productivity.

Requirements:

Minimum 1 year of experience as a Team Leader.
Strong communication and leadership skills.
Ability to work in a target-driven environment.
Good knowledge of MS Office and reporting.

Interested candidates can apply by sharing their updated resume.

Benefits:

Flexible schedule
Provident Fund

Work Location: In person

Pay: ₹28,000.00 - ₹35,000.00 per month

Work Location: In person

Skills Required

Customer Support Team Leader Customer Service Leadership Skills Customer Satisfaction Team Performance Coaching Service Quality Strong Communication MS Office Provident Fund Leadership and teamwork

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Job Type

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Customer Support Team Leader