Customer Support Team Leader

Job Title: Customer Support Team Leader
Location: Gurugram

Experience: 2 Years

Job Description:
Manage and mentor customer support teams to deliver top-tier service. You’ll resolve escalations, coach agents, and collaborate with operations leadership to enhance support quality.

Key Responsibilities:

• Lead support staff and improve KPIs.
• Handle complex customer issues.
• Ensure quality standards & training.

Skills / Requirements:

• Proven leadership in customer support.
• Strong communication and conflict resolution.

Customer Support Team Leader, Contact Centre Lead, Support Supervisor, Fintech Support Leadership.

How to Apply

Interested candidates should send their resume on this email Id:
madhur@adrianaa.com
Call / WhatsApp – HR Madhur Mishra: +91 8010768617

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Do you have strong communication and conflict resolution?
• Do you have working skill of to handle complex customer issues?
• Are you a Immediate Joiner?
• What is your In Hand Salary per month?

Experience:

• Customer Support Team Leader: 2 years (Required)

Location:

• Gurugram, Haryana (Required)

Work Location: In person