Customer Support Specialist (International Voice)

Job Title

Work Location

Experience

We are looking for Immediate Joiners

Major tasks and responsibilities of position :

1. Be the Single Point of Contact (SPOC) for sales and our customers related to sales orders, returns, complaints, Customer Master Data and first level of support for Sales Force (CSM).
2. Support the Sales team in maintaining the customer master data for all customers (domestic and international).
3. Responsible for booking & follow up of orders (commercial & trials) from external customers. This includes domestic and international customers.
4. Execute customer returns and be responsible for capturing and storing the right documentation.
5. Registrate and follow up on customer complaints, by following the complaint policy.
6. Support all statuary and internal audits in the department for Customer Service.
7. Engaging in all QHSE activities and effective implementation of all the QHSE Specific Key requirements. Overall responsibility to ensure the functional compliance to QHSE Global and all relevant local QHSE legislation and ensure all safety measures are maintained.

Skills, Experience & Qualifications

Bachelors degree within business related discipline

Proven record of being able to communicate with diverse cultures and functions

Proven record of being able to multitask in a fast-paced environment 5 years of experience in CUSTOMER SERVICE in a multinational organization.

Solid understanding of Order to Deliver practices and process

Have a serving and challenging mind-set to make things happen.

Key Success Factors :

Coordinate and build relationships among sales, Supply Chain, Traffic and Finance, which will lead to effective knowledge sharing and more SPEED in delivering orders consistent on time and in full to our customers.

Continuously scan the possibilities to improve processes, systems and mindset to become excellent in our Order to Deliver activities

Have a mindset which fuels collaboration, TEAM spirit and deliver result

Work Relations

Regional Head of SERVICES.

Regional Sales Managers

Traffic Team

Supply Chain

Finance

Global PSE team

Global P&A team

Auditor

Interested candidates can reach us :

Email

Whatsapp

Thanks & Regards,

Manpower Group