Customer Support Representative - Female Only

Experience: Minimum 2 years of experience in customer support

Mandatory: Both English & Hindi Language

Salary Range: ₹20,000 - ₹25,000

Location: Mumbai (Fort)

**Immediate Joiners are preferred**

Responsibilities:

• Provide step-by-step guidance to customers to resolve issues or navigate products.
• Respond to customer inquiries through various communication channels, including phone, email and live chat.
• Address customer feedback and concerns with empathy and professionalism.
• Collaborate with cross-functional teams to ensure timely resolution of issues.
• Handle a high volume of customer contacts while maintaining quality service.
• Identify common customer issues and suggest improvements to enhance the customer experience.
• Keep accurate records of customer interactions using our customer support software.
• Contribute to the development of customer support materials and resources at the firm.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Expected Start Date: 01/09/2025