Customer Support & Production Executive

Key Responsibilities:

Customer Support Duties:

• Communicate with customers via phone, WhatsApp, and email regarding order updates.
• Maintain customer records, track orders, and handle queries efficiently.
• Ensure smooth coordination between customers and internal teams.
• Provide order status updates at different production stages.
• Handle complaints or concerns and resolve them professionally.

Production Coordination Duties:

• Work closely with the production team to ensure timely execution of orders.
• Monitor order progress from fabric procurement to final dispatch.
• Assist in sample approvals and communicate with customers for feedback.
• Coordinate with the quality check team before dispatch.
• Ensure balance payments are collected before shipment.
• Prepare dispatch details and share tracking information with customers.

Skills & Qualifications:

Good Communication Skills in Tamil & English (Hindi is a plus).

Experience in customer support, order management, or production coordination (Preferred).

Basic computer knowledge (Excel, WhatsApp Business, Email Handling).

Ability to multitask & stay organized in a fast-paced environment.

Team player with a problem-solving attitude.

What We Offer:

• Competitive salary with performance-based incentives.
• Training and mentorship for freshers to develop the necessary skills in B2B sales.
• Opportunities for career growth and development.
• A collaborative, dynamic, and innovative work environment.
• Be part of a company with global expansion plans and a focus on excellence.
• Free Accomodation for other location candidates

Job Type: Full-time

Pay: ₹14,000.00 - ₹20,000.00 per month

Experience:

• Customer Support & Production Executive: 1 year (Preferred)

Work Location: In person