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Customer Support Officer

LIVING ASSETS BUILDER PVT LMT

1 - 3 Lacs

Chennai

Posted:5 hours ago

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Job Description

Job Responsibilities

  • Develop and implement the company's overall sales strategy to achieve business growth.
  • Lead and manage the complete sales and marketing department.
  • Set annual, quarterly, and monthly sales targets for the organization.
  • Monitor sales performance and ensure achievement of revenue targets.
  • Develop strategies to increase property sales, bookings, and revenue.
  • Identify new business opportunities, potential markets, and expansion opportunities.
  • Build and maintain relationships with high-value clients, investors, and channel partners.
  • Guide and motivate Sales Managers, Team Leaders, and Sales Executives.
  • Monitor lead generation, customer follow-ups, site visits, and booking conversions.
  • Develop effective pricing and sales strategies in coordination with management.
  • Oversee sales campaigns, promotional activities, and marketing strategies.
  • Analyze market trends, competitor activities, and customer requirements.
  • Handle major client negotiations and high-value property deals.
  • Coordinate with CRM, Marketing, Finance, Legal, and Operations departments.
  • Prepare and present sales performance reports to the Managing Director.
  • Improve sales processes, team productivity, and customer satisfaction.
  • Establish strong channel partner and broker networks.
  • Ensure proper sales documentation and compliance with company policies and applicable real estate regulations.
  • Develop incentive plans and performance evaluation systems for the sales team.
  • Take strategic decisions to improve business profitability and long-term growth.

Required Skills

  • Strong leadership and strategic planning skills.
  • Excellent communication and negotiation skills.
  • Extensive knowledge of the real estate industry.
  • Proven experience in achieving large sales targets.
  • Strong business development and revenue management skills.
  • Ability to lead large sales teams.
  • Excellent decision-making and problem-solving abilities.
  • Knowledge of CRM software, MS Excel, and sales reporting tools.
  • Strong client relationship and networking skills.

Key Performance Indicators (KPI)

  • Overall company sales and revenue achievement.
  • Monthly and annual booking targets.
  • Sales team performance and productivity.
  • Lead-to-booking conversion ratio.
  • New business and market development.
  • Channel partner and broker network growth.
  • Customer satisfaction and retention.
  • Sales revenue and profitability.
  • Project-wise sales performance.
  • Achievement of business growth objectives.

Pay: ₹15,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

  • Guduvanchery Lake, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • Customer support: 1 year (Preferred)

License/Certification:

  • 2 Wheeler Licence (Preferred)

Work Location: In person

Skills Required

Customer Support Sales Strategy Sales Marketing Property Sales NEW Business Channel Partners Follow UPS Sales Strategies Marketing Strategies CRM Finance

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Job Type

Full Time

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LIVING ASSETS BUILDER PVT LMT

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