Customer Support Executive - Technical

Work for Tata Power Solar Projects

Qualifiacation - B.Tech in EEE
Location - AluvaExperience - Minimum 6 months experience in solar or electrical field

candidates shoud have laptop and prefere male candidates near by aluva

Duties and Responsibilities

• Respond to customer inquiries and provide technical support via phone in a timely and professional manner.
• Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate team or departments when necessary.
• Guide clients through step-by-step solutions clearly and concisely, ensuring their understanding and satisfaction.
• Keep accurate records of customer interactions, transactions, comments, and complaints, including details of actions taken.
• Follow up with customers to ensure their technical issues have been resolved and their satisfaction is met.

Job Type: Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Paid sick time

Application Question(s):

• have Laptop?

Language:

• English (Preferred)

Work Location: In person