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Customer Support Executive

0 years

0 Lacs

Bengaluru, Karnataka

Posted:4 days ago| Platform:

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Skills Required

Customer service English Communication skills

Work Mode

On-site

Job Type

Job Description

What you will be doing: Drive a fantastic health checkup booking experience for Loop members with end-to-end service Engage with clinical staff and diagnostic centers to provide a hassle free health checkup experience for members Take ownership of members’ issues and work with hospitals and labs to resolve them Relay detailed information in a clear and concise manner, keeping both customers and staff informed Prepare members for the health checkup experience by sharing pre-test instructions and reminders Develop strategies to improve customer service experience, create engaged customers, and facilitate organic growth What we are looking for: Experience in providing customer service support Deep empathy and understanding of customer needs Love for solving problems and helping customers Proficiency in English; strong communication skills both written and verbal Ability to think critically and solve problems Strong client-facing and communication skills Customer service orientation and ability to adapt/respond to different types of characters

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