Customer Support Executive Fresher Job (Remote)

About the job:

Key responsibilities:

1. Contribute to the company's success by effectively managing its clients 2. Work on being the SPOC (single person of contact) for our existing clients 3. Work on successful training and implementation of our solutions in new client locations 4. Work on assisting client's queries over email, calls, and messages 5. Work on looking into complaints and coordinating with clients to resolve their issues 6. Resolve product or service problems by clarifying the client's issues 7. Work on determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution 8. Prepare product or service reports by collecting and analyzing client information 9. Ensure timely deliveries and replacements & visit the client's location for successful implementation 10. Contribute to team effort by accomplishing related results as needed 11. Work on generating product ideas to reduce the number of queries & solve the pain points of customers 12. Participate in innovation and find new ways that are more efficient in terms of operations 13. Work on training clients about existing products over calls Who can apply: Previous experience in customer success/operations roles is preferred. Note: Rotational shift timings between 6 AM-3 PM, 10 AM-7 PM, 2 PM-11 PM, and 10 PM-6 AM

Who can apply:

Only those candidates can apply who:

Salary:

₹ 2,00,000 - 3,00,000 /year

Experience:

0 year(s)

Deadline:

2025-07-18 23:59:59

Other perks:

Health Insurance, Life Insurance

Skills required:

MS-Office, MS-Excel and Effective Communication

About Company:

Intugine Technologies is a Bangalore-based company on a mission to bring visibility to the Indian logistics industry. We have developed products that help enterprises like Flipkart, Myntra, Philips, etc., track their 3rd-party trucks.