Customer Support Executive – E-commerce Seller Support

Customer Support Executive – E-commerce Seller Support

Location: Pune, Maharashtra
Job Type: Full-Time
Work Mode: Work from Office
Monthly CTC: ₹30,000 – ₹32,000
Experience: 6–12 Months Preferred
Working Days: 5.5 Days per Week
Shift: Rotational Shifts

Job Overview

We are looking for customer-focused and detail-oriented professionals to join our E-commerce Seller Support team in Pune.

The selected candidates will be responsible for assisting e-commerce sellers with account-related queries, operational concerns, and process-related support. The role requires good communication skills, problem-solving abilities, and the ability to follow established procedures while maintaining service quality.

Candidates with prior experience in customer support, chat support, international customer service, or e-commerce operations are encouraged to apply.

Key Responsibilities

• Handle seller queries through designated customer support channels.
• Provide accurate information and appropriate solutions to seller concerns.
• Assist sellers with account-related and operational queries.
• Follow established standard operating procedures and process guidelines.
• Maintain accurate records of customer interactions and case resolutions.
• Coordinate with internal departments to resolve operational issues.
• Escalate complex cases to the appropriate teams when required.
• Maintain expected quality, productivity, and service standards.
• Follow company policies and applicable data protection guidelines.

Eligibility Criteria

• 6–12 months of relevant work experience is preferred.
• Good written and verbal English communication skills.
• Strong comprehension and problem-solving abilities.
• Basic computer knowledge and familiarity with digital platforms.
• Ability to understand and follow process guidelines.
• Previous experience in customer service, chat support, international support, or e-commerce operations will be an advantage.
• Willingness to work in rotational shifts.
• Must be comfortable working from the office in Pune.

Salary and Benefits

• Monthly CTC: ₹30,000 – ₹32,000.
• Two-way cab facility for eligible shifts, subject to company policy.
• Full-time employment opportunity.
• Other benefits as per company policy.

Salary Note: The mentioned compensation is CTC. Actual in-hand salary will depend on the final compensation structure and applicable deductions.

Work Schedule

• 5.5 working days per week.
• Rotational shifts.
• Rotational weekly offs.
• Work from office in Pune, Maharashtra.

Interview Process

The selection process will include the following rounds:

• HR Interview
• Communication Assessment
• Operations Interview

How to Apply

Interested candidates can share their updated resumes using the contact details below.

Email: priyanshu@medhbs.com
Contact Number: 7547072426

Pay: ₹30,000.00 - ₹32,000.00 per month

Work Location: In person