Customer Support Executive (CSE) voice process

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

jobmatchmaker consultancy

1 - 4 Lacs

India

Posted:7 hours ago

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Job Description

Required skills

Fresher and Experience both can apply

12th and graduate both can apply

Excellent English Communication Required

Job Responsibilities:

Handle incoming and outgoing customer calls professionally.
Assist customers with their queries, complaints, and service-related issues.
Provide accurate information about products, services, and company policies.
Resolve customer concerns within the defined turnaround time (TAT).
Maintain high customer satisfaction through effective communication.
Follow call-handling procedures and quality standards.
Maintain proper records of customer interactions in the CRM system.
Escalate complex issues to the concerned department whenever required.

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person

Skills Required

Customer Support Voice Process Customer Satisfaction Effective Communication Quality Standards CRM Customer service Voice process (calls) Communication CRM tools Business English

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Job Type

Full Time

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Customer Support Executive (CSE) voice process