Customer Support Executive (CSE) Only Male candidates

As a customer service representative, your responsibilities will include responding to customer inquiries via phone and handling service escalations. You will be required to provide accurate, valid, and complete information by utilizing the appropriate tools and resources. Additionally, resolving customer complaints by offering suitable solutions and alternatives will be a crucial aspect of your role. Maintaining records of customer interactions and adhering to communication procedures, guidelines, and policies are essential for ensuring effective customer service. In cases where issues remain unresolved, you will be expected to escalate them to the relevant internal teams. It is imperative to approach all customer interactions with a positive, empathetic, and professional attitude to enhance overall customer satisfaction. Furthermore, you may be required to suggest and implement solutions to improve customer service processes. The job entails working full-time on a permanent basis, with benefits such as health insurance, leave encashment, and provident fund included. The work schedule may involve day shifts, morning shifts, or rotational shifts, and performance bonuses as well as yearly bonuses are part of the compensation package. The ideal candidate should possess a Bachelor's degree and have at least one year of experience in customer support. The work location is in person, emphasizing the importance of face-to-face interactions with customers.,