Customer Support Executive - CLA

Fresher Or Upto 1 Year of experience

• Managing the Common Layer Certificate Generations.
• Ensuring SLA/TAT (The Bugs/Issues/Tickets raised are resolved).
• On-time Technical Support for all the customers.
• Independently understand and analyze the problem faced by the customers and share the detailed explanation with the clients on the problem and solution provided.
• Be a subject matter expert and remain up to date with the latest developments in the product.
• Customer support as they approach for service.
• Communicating the escalations to reporting manager and ensuring issues resolved.
• Handling customers’ outbound and inbound calls.
• When dealing with ambiguity, work with the external (Customers & Vendors) and Internal Stakeholders (Technical, Operations and Account Management teams) and ensure SLAs are always met.
• Responsible for voice and non-voice communication with customers.
• Preparing device tracking data and sharing with customers.
• Coordination with field engineers for scheduling the customer place.
• Guiding customers to solve the basic troubleshooting.
• Preparing and submission of monthly customer invoice.
• Broadly these are the roles, however we may modify or adopt to organization requirements from time to time.

Job Types: Full-time, Permanent, Fresher

Benefits:

• Food provided
• Health insurance
• Provident Fund

Application Question(s):

• Salary for this role is 2.4LPA, Are u ok?

Work Location: In person