Customer Support Executive

Bajaj Allianz Life Insurance Company Limited

0 - 31 years

2 - 7 Lacs

B b d bag Kolkata/calcutta

Posted:1 week ago

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Job Description

Handle incoming calls, messages, emails, or walk-in customers Explain life insurance policy details, benefits, premium payment process Assist customers with: Policy status & policy documents Premium due dates & payment issues Policy renewal & revival Nominee change, address change, KYC update Claim status & claim procedure guidance Register and resolve customer complaints within TAT Coordinate with internal teams for escalations Maintain proper customer records in CRM/system Ensure customer satisfaction and retention Follow company policies, IRDAI guidelines, and service standards

Skills Required

support resolve crm retention service

Work Mode

On-site

Job Type

Part Time

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Customer Support Executive