Customer Support Associate

Customer Care Executive (Voice & Email Process)

Company: Airvincible Pvt. Ltd.

Location: Panjagutta, Hyderabad (On-Site)

Pay: ₹14,000 – ₹18,000 per month

Job Type: Full-time

Job Summary

Airvincible Pvt. Ltd. is looking for enthusiastic and customer-focused Customer Care Executives to join our customer support team in Hyderabad. In this role, you will assist customers via voice calls and emails, resolve inquiries efficiently, and deliver an exceptional customer experience.

We welcome applications from both Freshers and Experienced candidates!

Key Responsibilities

• Respond to customer queries promptly and professionally via Voice Calls and Email Support.
• Provide accurate product/service information and appropriate solutions to customer concerns.
• Resolve customer complaints effectively and ensure timely follow-ups.
• Maintain accurate records of customer interactions, feedback, and support tickets.
• Adhere to company process guidelines, policies, and quality standards.
• Ensure high levels of customer satisfaction through clear and empathetic communication.

Requirements & Qualifications

• Education: High school diploma, Intermediate, or Bachelor's degree.
• Experience: Freshers and experienced candidates are eligible.
• Language Skills: Good verbal and written communication skills in English and Hindi (Mandatory).
• Technical Skills: Basic computer knowledge and good typing skills.
• Attributes: Strong problem-solving mindset, positive attitude, and customer-first approach.

Job Details & Schedule

• Shift: Rotational shifts (Full-Time)
• Work Days: 6 days a week (1 rotational week off)
• Location: Panjagutta, Hyderabad (Near Bajaj Electronics Building, 4th Floor, Pillar No. 1111)

Benefits

• Performance-based growth opportunities
• Structured on-the-job training program
• Supportive team environment
• How to Apply

Interested candidates can apply directly on Indeed or contact our HR team:

• HR Contact: Rashmi
• WhatsApp only: +91 7892584426
• Email: rashmikotekar@tasknera.com

Pay: ₹14,000.00 - ₹18,000.00 per month

Application Question(s):

• Are you willing to work full-time on-site at Panjagutta, Hyderabad?
• How many years of experience do you have in Customer Support / Customer Service?
• Are you fluent in speaking Hindi and English to handle customer calls?

Work Location: In person