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Customer Support Associate

LabourNet

0 - 3 years

2 - 3 Lacs

Salem Chennai

Posted:1 week ago

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Job Description

Role & responsibilities

• Responds to customers queries via chats and emails.

  • Resolves customer complaints and issues efficiently.
  • Troubleshoots technical problems and provides solutions.
  • Ensures customer satisfaction and provides professional customer support.
  • Properly escalates unresolved issues to appropriate internal teams.

• Provides accurate information about products and services.

Preferred candidate profile

• Graduates or non-graduates are eligible to apply for this position.

• Should be able to handle multiple chats.

• Disciplined work habits, follows systematic approach to tasks, and possess problem solving abilities.

• Should have a typing speed which is in the range of 25-30 words per minute.

• Proficiency with chat software is an added advantage.

• Should be willing to join immediately or have a noticed period of less than 15 days.

• Should be willing to work in any shift.

• Should be willing to do work from office

Skills Required

Chat Email Support BPO Non Voice Customer Support Email Chat Support Non Voice Chat Process

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Work Mode

Work from Office

Job Type

Full Time

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