Customer Support Associate

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Hammer Lifestyle

1 - 2 Lacs

India

Posted:1 day ago

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Job Description

About the Role

We are looking for a customer-focused and proactive Customer Support Executive to handle customer queries, resolve complaints, and ensure a smooth customer experience across our product range, including smartwatches, TWS earbuds, headphones, Bluetooth speakers, and other lifestyle electronics.

Key Responsibilities

Handle customer queries and complaints via calls, emails, and other communication channels.
Assist customers with product-related issues, warranty claims, replacements, and returns.
Provide accurate information about product features, usage, and troubleshooting.
Coordinate with internal teams to resolve customer issues promptly.
Maintain records of customer interactions, complaints, and resolutions.
Follow up with customers to ensure satisfaction and timely issue resolution.
Identify recurring issues and share customer feedback with relevant teams.

Requirements

Graduate in any discipline.
Excellent verbal and written communication skills.
Good problem-solving abilities and a customer-first attitude.
Basic computer knowledge and proficiency in MS Excel.
Ability to handle customer complaints patiently and professionally.
Prior experience in customer support, preferably in electronics or e-commerce, will be an advantage.

What We’re Looking For

A responsible, patient, and solution-oriented individual who can represent Hammer professionally and deliver an excellent customer experience.

Interested candidates can share their CV at: hr@hammeronline.in

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person

Skills Required

Customer Support Customer Queries Customer Experience Claims Troubleshooting Issue Resolution MS Excel Customer Complaints E-commerce Customer service Excel Communication

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Job Type

Full Time

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Customer Support Associate