Customer Support Associate

Customer Support Agent

Customer Care Representative (US Voice, Email & Chat)

Job Summary

• Handle customer queries through

  inbound/outbound Voice calls, Email, and Live Chat

  .
• Understand customer concerns through active listening and appropriate probing.
• Provide accurate information and effective resolutions as per defined processes.
• Write clear, professional, and grammatically correct

  email responses

  .
• Handle

  live chat conversations

  professionally while maintaining response quality and accuracy.
• Troubleshoot customer issues and escalate unresolved cases when required.
• Maintain accurate customer interaction notes and case documentation.
• Meet defined performance standards for

  Quality, CSAT, FCR, AHT, productivity, and adherence

  .
• Follow customer data privacy, security, and compliance requirements.
• Participate in training, coaching, and continuous improvement activities.

Required Skills

• Excellent

  verbal and written English communication

  .
• Strong Voice communication and customer-handling skills.
• Good

  email writing, grammar, and email etiquette

  .
• Good

  chat etiquette and written communication skills

  .
• Strong active listening, probing, and problem-solving abilities.
• Good computer navigation and typing skills.
• Ability to handle difficult customers calmly and professionally.
• Comfortable working across

  Voice, Email, and Chat

  based on business requirements.
• Flexible to work in

  US/night shifts and rotational weekly offs

  .

Qualification & Experience

• Graduate in any discipline preferred.
• Freshers with excellent communication skills can be considered.
• Previous experience in

  US Voice, Email, Chat, International BPO, or Customer Service

  will be an added advantage.

• Preferred Candidate Profile

• A customer-focused, confident communicator who can take ownership of customer concerns, provide accurate resolutions, follow processes consistently, and deliver a professional customer experience.