Job
Description
NIAT is NxtWaves flagship 4 Years, on-campus program for Computer Science Education. It is designed to offer one of India’s most advanced industry-aligned curricula. Situated in the heart of Hyderabad's Tech landscape. NIAT’s new-age campus is surrounded by global giants like Google, Microsoft, Apple, Infosys, TCS and many more providing students with unparalleled exposure to the world of technology. At NIAT, world-class software engineers are the mentors who work hand-in-hand with students, ensuring they graduate as industry-ready professionals. With a curriculum that seamlessly integrates real-world tech requirements, NIAT prepares students to thrive in an ever-evolving tech world. NIAT’s 2024-2028 admissions cycle was a massive success, with all seats filling up rapidly with a long waitlist for admissions, further solidifying NIAT’s reputation as the premier destination for aspiring tech leaders. Know more about NxtWave: https://www.ccbp.in Know more about NIAT: https://www.niatindia.com/ Read more about us in the news - Economic Times | CNBC | Yourstory | VCCircle Join NIAT and shape India’s future tech leaders! Work in a dynamic environment with top mentors and industry experts. Grow your career in a fast-paced ecosystem while making a real impact on student success. Apply now and be part of the NxtWave revolution. Role Overview As a Success Coach Manager , you will lead and mentor a team of Success Coaches, ensuring student engagement, retention, and success. You will play a key role in improving student experience, collaborating across teams, and driving operational excellence in Telugu and other regional cohorts . Key Responsibilities 1. Leadership & Team Management Lead and mentor a team of Success Coaches to drive student success. Monitor team performance and ensure smooth execution of responsibilities. 2. Student Engagement & Retention Develop and implement strategies to improve student engagement and retention. Address escalations and ensure timely resolutions for student concerns. 3. Parent & Stakeholder Communication Build strong relationships with students and parents, ensuring a seamless learning experience. Communicate insights and feedback to internal teams for continuous improvement. 4. Operational Excellence & Collaboration Oversee daily operations, including attendance tracking, exams, and campus activities. Collaborate with cross-functional teams to enhance processes and student experience. What We’re Looking For Must-Have Skills Strong communication skills in English and Telugu (or other regional languages as required) . Leadership and team management experience. Problem-solving skills with a student-first approach. Adaptability in a fast-paced learning environment. Preferred Qualifications Prior experience in mentoring, student success, customer support, or ed-tech . Public speaking skills and the ability to engage a large audience. Basic tech proficiency (spreadsheets, AI tools, and CRM systems). Location:Training Hyderabad (Work from Office) Work location : Pan India ( Work from Office ) Work Days: Monday - Saturday (6 days a week) Work Timings: 8:00 AM - 5:00 PM
