Customer Success Manager

About the job:

Shift: US shift 6.30pm to 3.30am or 8:30 PM to 5:30 AM

Location: Goa(WFO)

A minimum of 1-year experience in the U.S. or EU market is Mandatory.

About the Role

Account Manager

This role is perfect for individuals who enjoy problem-solving, working closely with clients, and contributing to long-term business success.

Key Responsibilities

• Serve as the

  primary point of contact

  for all client communications, queries, and escalations.
• Build and maintain

  long-term, trust-based relationships

  with key accounts.
• Oversee client accounts including

  contract negotiations, renewals, and performance tracking

  .
• Identify

  upsell and cross-sell opportunities

  by understanding client business needs and goals.
• Collaborate with internal teams (Sales, Product, Marketing, Support) to ensure seamless service delivery.
• Analyze customer behavior and account performance data to optimize engagement strategies.
• Prepare and present

  regular progress updates, business reviews, and forecasts

  to clients and internal stakeholders.
• Ensure overall customer satisfaction and contribute to

  account retention and revenue growth

  .

Skills & Qualifications

• Graduate with

  1+ year of experience

  in account management, customer success, sales, or related roles.

• Sr. SDRs

  looking to transition into account management are welcome.
• Strong communication skills with a

  consultative and solution-selling

  approach.
• Quick learner with technical curiosity, especially toward

  cloud-based or SaaS products

  .
• Analytical, detail-oriented, and capable of managing multiple accounts simultaneously.
• Ability to build rapport, handle challenging conversations, and drive strategic client outcomes.

Who can apply:

Only those candidates can apply who:

1. have minimum 1 years of experience

Salary:

Experience:

Deadline: