About the job:
JJob Title: Client Success Partner (On-Site)
Subtitle:
Location:
About the Company
Energy, Power, and Infrastructure
real, measurable improvements
About the Role
real procurement transformation does not happen remotely
Client Success Partner (On-Site)
relationship-led, outcome-driven, on-ground role
What You Will Do
1. Work Embedded Inside Client Teams
- Spend
12 days per week
at client offices - Build strong working relationships with procurement heads, estimation teams, and project stakeholders
- Understand how procurement and estimation are actually executed on the ground
2. Improve Procurement & Estimation Outcomes
- Study existing procurement and estimation workflows
- Identify gaps, inefficiencies, and delays
- Guide teams on using the platform to improve:
- RFQ processes
- Vendor discovery and comparison
- Technical and commercial evaluations
- Internal alignment and clarity
- Provide hands-on support during
live procurement or estimation cycles
when required
3. Drive Adoption Through Alignment
- Align multiple stakeholders within the client organization
- Respectfully challenge existing processes and suggest better alternatives
- Ensure the platform becomes part of the clients
daily procurement rhythm
, not an occasional tool
4. Own Client Success & Renewals
- Act as the primary owner of client success outcomes
- Track and articulate value delivered to each client
- Lead renewal conversations grounded in
trust and demonstrated impact
- Drive long-term retention through consistent on-ground engagement
5. Act as a Feedback Bridge
- Work closely with:
- Vendor communication teams
- Technology and product teams
- Share structured feedback from real, on-ground usage
- Help adapt workflows to client-specific needs
What Success Looks Like in 6 Months
- Clients actively rely on the platform for procurement and estimation
- Noticeable improvement in procurement quality and clarity
- Reduced back-and-forth with vendors
- Faster RFQ closures and stronger vendor comparisons
- High renewal rates driven by delivered value, not contracts
Required Skills & Traits
- Strong in-person communication and relationship-building skills
- Ability to understand and improve processes, not just execute tasks
- Confidence to challenge existing workflows constructively
- Comfortable working across multiple client locations in a week
- Curious, coachable, and comfortable with technology-enabled workflows
Nice to Have
- EPC, PMC, or large contractor background
- Experience handling multiple projects or sites
- Exposure to procurement tools, ERPs, or workflow systems
Compensation & Growth
- Competitive fixed salary
- Performance-linked annual variable based on renewals
- Travel expenses covered
- Clear growth path to
Regional Client Success Lead
Who can apply:
Only those candidates can apply who:
Salary:
Competitive salary
Experience:
0 year(s)
Deadline:
2035-01-01 00:00:00
