Customer Service Senior Analyst

You will be working as a Customer Service Senior Analyst at Accenture, a global professional services company known for its capabilities in digital, cloud, and security services. With a focus on delivering Strategy and Consulting, Technology and Operations services, and powered by a vast network of Advanced Technology and Intelligent Operations centers, Accenture serves clients in over 120 countries. Your role will be aligned with the Customer Support vertical, where you will be responsible for managing and resolving customer queries, handling escalations and complaints from dissatisfied customers, and providing optimal solutions within SLAs. Effective communication skills and a solid understanding of Customer Support metrics are essential for this role. As a Customer Service Senior Analyst, you will be expected to possess proficiency in written and oral communication, be comfortable with handling calls, and demonstrate excellent voice skills. Your responsibilities will include analyzing and solving complex problems, interacting with peers and possibly clients or Accenture management, and making decisions that impact your work and potentially others". You will receive minimal instruction for daily tasks and moderate guidance for new assignments. Additionally, you may work as an individual contributor or oversee a small team effort. Please note that this position may require you to work in rotational shifts. If you are looking to leverage your communication skills and customer service expertise in a dynamic and global professional services environment, this role at Accenture could be an exciting opportunity for you.,