Customer Service Representative

Job Title: Customer Service Executive (Contractual)

Location: Mani Casadona IT Building, East Tower, 15th Floor, Street Number 372, Action Area I, IIF, Newtown, Kolkata, Chakpachuria, West Bengal
Employment Type: 4-Month Contract
Shift Type: Rotational (Night Shift included)
Work Schedule: 6 Days a Week (Rotational Week Off)

Job Summary:

We are looking for a proactive and customer-focused individual to join our team as a Customer Service Executive. This role involves handling customer queries, providing support across multiple channels, and ensuring a high level of customer satisfaction. The position requires flexibility to work in rotational shifts and includes cab support during odd hours.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Resolve customer issues efficiently and escalate complex cases when necessary.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Meet performance targets including response time, resolution rate, and customer satisfaction.

Shift & Schedule:

• Work Days: 6 days per week
• Week Off: Rotational
• Shift Timing: Rotational (including night shifts)
• Cab Facility: One-way cab provided during odd hours (within 25 km radius)

Contract Details:

• Duration: 4 months
• Type: Temporary / Contractual

Qualifications:

• Minimum qualification: HSC
• Freshers preferred
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced and dynamic environment
• Comfortable with rotational shifts and flexible scheduling

Benefits:

• One-way cab facility during odd hours
• Opportunity to gain experience in a customer-centric role
• Exposure to a dynamic work environment and team collaboration

Job Type: Contractual / Temporary
Contract length: 4 months

Pay: ₹14,000.00 - ₹17,000.00 per month

Schedule:

• Night shift
• Rotational shift

Work Location: In person