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Customer Service Representative

Customer Service Representative

O3Hire

3 - 4 Lacs

Mumbai

Posted:4 days ago

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Job Description

Key responsibilities :

System Monitoring: Oversee all inbound channels (website forms, email, social media, cold calls, and live chat) to ensure every enquiry is captured.
Allocation: Establish and manage automated rules or workflows to instantly route leads to the correct sales reps or technical teams.
Follow-up Protocol: Implement rigorous follow-up workflows for pending quotations, design approvals, or initial callbacks.
Quality Control: Periodically review team communications to ensure adherence to company standards, professional etiquette, and pitch accuracy

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

Skills Required

Customer Service System Monitoring Inbound Social Media Live Chat Sales Quality Control Health Insurance Provident Fund Voice process (calls) Social media marketing Chat and email support

Job Type

Full Time

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Customer Service Representative