Job
Description
Job Title: Customer Service Representative Location: Ramanathapuram, Coimbatore Employment Type: Full-Time Job Overview: We are seeking a detail-oriented Customer Service Representative to join our team. This role is responsible for preparing accurate cost estimates for production projects, coordinating with clients, and ensuring exceptional customer service. The ideal candidate will have strong analytical skills, excellent communication abilities, and a customer-focused mindset to support both production planning and client satisfaction. Key Responsibilities: Production Estimation: Prepare cost estimates for manufacturing projects based on material, labor, and production costs. Analyze client requirements, technical drawings, and specifications to generate accurate quotations. Collaborate with the production team to assess feasibility and ensure pricing accuracy. Maintain an updated database of material costs, labor rates, and production timelines. Optimize estimation processes to enhance efficiency and accuracy. Customer Service: Serve as the primary point of contact for customer inquiries, providing prompt and professional responses. Assist customers in understanding product options, pricing, and production timelines. Address client concerns, resolve issues efficiently, and ensure a positive customer experience. Coordinate with internal teams, including sales, production, and logistics, to ensure seamless order processing. Keep customers informed about order status, changes, and delivery schedules. Qualifications & Skills: Bachelor's degree in Business Administration, Engineering, or a related field (preferred). 1+ years of experience in production estimation, customer service, or a related role. Strong numerical and analytical skills with attention to detail. Excellent communication and interpersonal skills. Proficiency in Microsoft Office (Excel, Word) Ability to multitask and work in a fast-paced environment. Problem-solving skills with a proactive approach to customer support. How to Apply: Send your resume to Hr@hmcbe.com or 9585526266 Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Health insurance Leave encashment Schedule: Day shift Weekend availability Supplemental Pay: Yearly bonus Experience: Customer relationship management: 1 year (Required) Construction estimating: 1 year (Preferred) Work Location: In person
