Customer Service professional

Job Description

Job Responsibilities : Inbound Calls: Answer incoming customer calls promptly and professionally. Listen to customer inquiries, concerns, and issues aentively. Provide accurate information, assistance, and resolutions to customers' questions and problems. Document call details and follow-up actions accurately in the system. Outbound Calls: Make outbound calls to customers for follow-up, updates, and issue resolution. Provide proactive support and gather feedback to enhance customer satisfaction. Communicate relevant information and promotions effectively. Email/Chat Support: Respond to customer emails in a timely and courteous manner. Address customer inquiries, complaints, and requests through wrien communication. Ensure accurate and professional email responses. Social Media : Require to answer customer queries on social media plaorms like Instagram, Facebook, WhatsApp, Email, Reddit, Quora and calls. Solving their concern and suggesting appropriate Soulflower products. Helping customers to place orders on the website. Explaining how to use the correct usage of products. Upselling & suggesting products, current schemes, and discounts to customers. Calling & chang with customers for their feedback and asking for before & aer pictures or reel feedback. Customer Satisfaction: Strive to meet or exceed customer satisfaction and service quality standards. Identify opportunities to improve the customer experience and recommend process enhancements. Product Knowledge: Stay up-to-date with product or service knowledge to address customer inquiries effectively. Continuously update oneself with company policies, procedures, and promotions. Problem Resolution: Investigate and resolve customer complaints or issues with empathy and professionalism. Escalate complex or unresolved issues to higher management when necessary. Data Entry and Documentation: Accurately record all customer interactions, inquiries, and resolutions in the database. Maintain organized records of customer communications and feedback. Team Collaboration: Collaborate with team members to share knowledge and best practices. Participate in training and meetings to enhance skills and performance. Qualification and Experience: High school diploma or equivalent. Prior customer service experience a plus. Excellent communication skills. Basic computer proficiency. Team player with good problem-solving skills.