Customer Service Officer

Job Description

Basic Section No. Of Openings 1 External Title Customer Service Officer Employment Type Permanent Employment Category Field Closing Date 13 Jun 2025 Organisational Entity Equitas Small Finance Bank Business Unit Liabilities Division/Function (SBU) Branch Banking Department Branch Banking Sub-Department Branch Banking Generic Role Customer Service Officer External Title (Job Role) Customer Service Officer Division Branch Banking Zone Rest of India 2 State Karnataka Region Karnataka Area Hubli Cluster Hubli PT Location Karnataka Branch Code 3017 Branch Name Ballari Skills Skill Highest Education No data available Working Language No data available About The Role RoleCategoryParametersParameter Weight %MetroUrbanSURuralCSOService QualityWelcome calling and onboarding Customers (100% of NTB A/cs of the Branch)10%NANANANACSOQuantitative ParametersMoM CASA NTB (Nos)7.5%8886CSOQuantitative ParametersIncremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs)20%4432CSOQuantitative ParametersLI + GI+ MF + Assets - Net Revenue in Rs lacs (Total Yearly Income)7.5%1.81.51.21CSOPortfolio Management3% MoM TRV Growth of Mapped Book10%NANANANACSOPortfolio ManagementMapped Book Customer meetings Coverage5%NANANANACSOPortfolio ManagementPrimary (30%), Active (60%) and PH of min 2 for 40% of Mapped Book5%NANANANACSOCompliance and ControlsAudit RatingsBranch Medium Risk or below - Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking - Timely Revert and rectification of audit findings20%NANANANACSOCompliance and ControlsNil adverse Audit observations in Cash Txns/Branch daily operations/Daily Reporting15%NANANANA 100%