Customer Service Managers US Voice

As a Client Service Manager at Ecorgy Solutions, you are about to embark on an exciting journey in revolutionizing patient care in the US Healthcare industry. Your primary responsibility will be to manage stakeholders, clients, and a dedicated clinical team to ensure high-quality service delivery and build strong client relationships. **Key Responsibilities:** - Utilize your strong communication skills to engage effectively with stakeholders, clients, and the team. An excellent command of the English language is essential, and while an American accent is preferred, it is not mandatory. - Draw upon your industry experience in Healthcare, International BPO/Sales, or related sectors to contribute effectively to the team. - Demonstrate analytical proficiency by acquiring and retaining knowledge of clinical practices and compliance standards. Implement improvement initiatives and estimate effectively. - Develop and implement strategies to enhance client satisfaction, service delivery, and operational efficiency. - Contribute to quality improvement initiatives and exhibit a track record of task accountability. - Be willing to work night shifts (9:30 PM to 6:30 AM) at our office in Elippode, Trivandrum. **Qualifications Required:** - Bachelor's degree in any field. - 4-8 years of experience in international voice process, sales, or similar roles. Joining Ecorgy Solutions comes with a host of benefits, including EPF, Group Mediclaim policy after 6 months, Gratuity, rewards based on performance, professional development opportunities, training, mentorship programs, and more. This role offers you an unmatched exposure to the US Healthcare BPO sector, providing an international portfolio upgrade and a nurturing environment that values your professional growth. If you are interested in exploring the compensation and benefits further, feel free to contact us at 9061161927. To apply for this exciting opportunity, send your resume to careers@neogencare.net.,