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Tata Communications
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Customer Service Executive - Service Delivery & Management

Posted 9 months ago. This role may no longer be accepting applications.

Customer Service Executive - Service Delivery & Management

Tata Communications

2 - 6 years

Pune Maharashtra India

Posted:9 months ago

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Job Description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Major Activities

Design of TCL Product Features into network

Understand the Design
Parameters,Design the solution intoDatabaseClear ambiguity with NOC

Generate Plans For Network Augmentation

Understand network
designs and plan the augmentationExplain the plan topeers and teamCommunicate with FieldOperations, NOC

Network Optimization & Plans

Identify Bandwidth Crunch Areas
Plan Re-grooming the network

Synergy with Team

Initiate network
activitiesFeedback to reporting ManagerBring the team to the required levelof functional expertise

Imparting Training to Teams

Impart On thejob training to teamRecommend externaltraining needs

6 Problem Management

Drive

problem resolution across all functions for the timely delivery of servicesEscalationto reporting Manager

Essential Qualifications

Degreein Electronics / Telecommunication Engineering

Requisite Skills

Technical

Knowledge of SDH /DWDM / SONET technologiesKnowledge of Ethernet/IP TechnologyKnowledge of SDH Multiplexer’s , GMPLSKnowledge of International Submarine Cable n/w for IPLC

Functional

Knowledgeof OSS systemsHand Onexperience on Various Vendor NMS/ EMS like Ciena , ECI , Marconi , Tejas.Written& Oral Communication skills.Knowledgeof International Submarine Cable n/w for IPLCKnowledgeof Cramer/NIMS/REPC/TCX

Behavioural

Aptitudeto adopt new OSS/ BSS tools ,Committedto service excellence, customer centric, taking ownership of activities,positive and a good listener.Excellent verbal and written communication skillsFlexibility, and openness to alternative approaches

Work Experience

2 to 6 Years of working experience in the relevant field
NOC Experience/Planning Experience of 0-1 years

Skills Required

service management mobility collaboration security network design tcl optimization synergy reporting training drive engineering ethernet ip technology communication planning

Work Mode

On-site

Job Type

Full Time

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Customer Service Executive - Service Delivery & Management